Timothy Vance
Euclid,OH
Summary
Dynamic professional with a proven track record in customer service and heavy machinery operation. Excelled at Timbers Tree Service by enhancing customer satisfaction and streamlining operations. Skilled in active listening and forklift operation, adept at resolving conflicts and promoting safety. Achieved notable increases in loyalty and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Customer Service Rep
Act Call Center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Truck Driver
Todd’s Feed and Transport
03.2017 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Owner/tree Cutter
Timbers Tree Service
01.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Truck Driver
PAM Transportation Services Inc
01.2016 - 03.2017
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Heavy Machine Operator
Ababiy Construction
05.2015 - 11.2016
- Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
- Operated forklift, haul trucks, loader and other equipment on daily basis.
- Achieved a strong safety record by consistently following all company guidelines, procedures, and regulations for heavy machine operations.
- Operated dozer and heavy equipment on slopes, hillsides and roadsides.
Education
High School Diploma -
Port Clinton High School
Port Clinton, OH2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Driving
- Fork lift
- Pallet jacks
- Attention to detail
Timeline
Truck Driver
Todd’s Feed and Transport
03.2017 - Current
Truck Driver
PAM Transportation Services Inc
01.2016 - 03.2017
Heavy Machine Operator
Ababiy Construction
05.2015 - 11.2016
Owner/tree Cutter
Timbers Tree Service
01.2015 - Current
Customer Service Rep
Act Call Center
High School Diploma -
Port Clinton High School
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