Timothy Waites
Laplata
Summary
Dynamic professional with extensive experience as General Manager at Vocelli Pizza, excelling in employee training and regulatory compliance. Proven track record in enhancing customer satisfaction and driving revenue growth through strategic marketing and operational efficiency. Skilled in shift scheduling and fostering employee engagement to create a high-performing team.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Cracker Barrell Old Country Store
Waldorf
07.2024 - 06.2025
- Organized training sessions for new hires to enhance workplace integration.
- Supervised daily operations, including shift scheduling and duty assignments.
- Maintained comprehensive knowledge of company products and services.
- Ensured compliance with safety regulations and internal policies.
- Accurately recorded sales transactions using point-of-sale systems.
- Communicated regularly with customers to identify their needs.
- Implemented quality control measures to uphold company standards.
- Executed thorough opening, closing, and shift change functions to maintain operational efficiency.
General Manager
Vocelli Pizza
Waldorf
01.2010 - 04.2024
- Monitored financial performance to identify cost-saving and revenue enhancement opportunities.
- Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Developed marketing strategies to elevate brand awareness within target markets.
- Designed sales and service strategies to boost revenue and improve customer retention.
- Ensured compliance with laws, regulations, and industry standards in operations management.
- Resolved customer complaints promptly while upholding high service quality standards.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
- Coordinated employee training activities to reinforce adherence to company policies.
Education
High School Diploma -
McDonough H.S.
Pomfert Md06-1993
Skills
- Employee training and coaching
- Shift scheduling and planning
- Sales transactions and quality control
- Regulatory compliance
- Customer service and satisfaction
- Employee engagement and supervision
- Recruitment and hiring
Timeline
Assistant Manager
Cracker Barrell Old Country Store
07.2024 - 06.2025
General Manager
Vocelli Pizza
01.2010 - 04.2024
High School Diploma -
McDonough H.S.
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