Timothy Warner
East Brookfield,MA
Summary
Dynamic General Manager with a proven track record at Green Gold Group, enhancing operational efficiency through innovative strategies and effective team leadership. Skilled in training and coaching, I foster staff development while driving sales growth and ensuring compliance with industry standards. Committed to problem resolution and exceptional customer service.
Overview
8
8
years of professional experience
Work History
General Manager
Green Gold Group
Charlton, MA
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and team moral.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Effectively communicated promotional offers or discounts associated with featured products to drive sales growth.
- Mentored team members, fostering professional development and promoting a collaborative environment.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
Assistant Store Manager
Cresco Labs
Leicester, MA
12.2020 - 07.2022
- Introduced innovative strategies for improving customer support systems, enhancing overall customer experience.
- Mentored staff on best practices for customer engagement and conflict resolution.
- Oversaw daily operations ensuring compliance with company policies and industry standards.
- Developed effective communication channels between management and staff to enhance collaboration.
- Motivated, trained, and disciplined employees to maximize performance.
Budtender
Cresco Labs
Leicester, MA
02.2018 - 12.2020
- Educated customers on product benefits and effects to enhance purchasing decisions.
- Managed inventory levels, ensuring stock availability and organization on the sales floor.
- Provided exceptional customer service, resolving inquiries and enhancing overall experience.
- Trained new staff on product knowledge and compliance with state regulations.
- Ensured adherence to safety protocols and industry standards during daily operations.
- Collaborated with management to refine operational procedures for improved efficiency.
Education
Toll Gate High School
Warwick, RI06.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Verbal and written communication
- Staff development
- Schedule management
- Labor cost controls
Timeline
General Manager
Green Gold Group
08.2022 - Current
Assistant Store Manager
Cresco Labs
12.2020 - 07.2022
Budtender
Cresco Labs
02.2018 - 12.2020
Toll Gate High School