Timothy Whitley
Ruston,LA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Willingness to take on additional responsibilities to meet team goals and contribute to organizational success. Strong attention to detail and excellent organizational skills. Thrives as a team player who can handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Solutions Manager
Verizon Wireless
2015.05 - Current
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Maintained deep technical background knowledge in Product or Service parameters in order to facilitate authoritative communications with customers and internal stakeholders.
- Investigated product fault trends, analyzing negative feedback and returned product reports for evidence of problematic development and production practices.
- Collaborated with product engineering teams to implement requested features and address weaknesses in Software.
- Oversaw development and implementation of improvements to support and network operations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Proven ability to learn quickly and adapt to new situations.
Senior Sales Specialist
Verizon Wireless
2008.07 - 2015.07
- Developed and maintained knowledge of current sales and promotions.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor Of Science - Business Management
Grambling State University
Grambling, LA12.2006
Skills
- Operational Efficiency
- Negotiation
- Solution Management
- IT Management
- Excellent Communication
- Teamwork and Collaboration
- Adaptability
- Decision-Making
- Problem-Solving
- Leadership
- Active Listening
- Relationship Building
- Time Management
- Training for Customers
Timeline
Solutions Manager
Verizon Wireless
2015.05 - Current
Senior Sales Specialist
Verizon Wireless
2008.07 - 2015.07
Bachelor Of Science - Business Management
Grambling State University
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