Rajmohamed M
Financial Services
Houston,TX
Summary
Goal-oriented manager with distinguished experience in Payment Card industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
Work History
Amazon – Senior Technical Customer Solutions Manager
10.2022 - Current
- Oversee the long-term strategic interests and manage the day-to-day operations of Payments Services and
- Amazon CDO businesses
- Collaborate closely with Product, Software Development, and Technical Program Management teams to ensure the seamless fulfillment of technical requirements for Amazon businesses
- Lead efforts to enhance customer experience and engagement by driving technical improvements across
- Amazon CDO businesses
- Foster alignment among cross-functional leadership teams and key stakeholders, establishing a shared vision and approach for successful migration, roadmap alignment, and operational excellence in collaboration with
- Payment Services customers
- Evaluate requirements and underlying feature requests, taking ownership and holding Service Teams accountable for their execution.
Senior Solutions Specialist
Worldpay B2B by FIS
03.2014 - 10.2022
- Work with customers to understand and deliver complex payment solutions within an integrated payments platform in SAP
- Consult and configure around the SAP Payment Card Interface, and SAP Payment Processing functionalities to provide integration solutions customized to various source systems
- Provide optimized solutions for Merchant’s Order-To-Cash Workflow
- Apply specialized product skills to provide expert-level implementation advice on payment-related products
- Develop Proof of Concept and Prototype applications for the purpose of demonstrating technology, development tools and their ability to perform prescribed functions
- Internally and externally position and advocate Worldpay B2B as the leading provider of Payment Card processing services in the evolving payments market
- Assist with development of additional products, features, and services internally and promote products and services within the existing customer base, as well as prospective customers
- Manages technical relationships with valued partners and Strategic Integrators
Senior Technology Lead
Infosys Technologies Limited
05.2005 - 03.2014
- Successfully managed diverse projects for clients worldwide, ensuring effective project delivery
- Demonstrated expertise in providing Technical Consulting services to a wide range of Merchants
- Collaborated with Business, IT, and C-Level executives to oversee projects encompassing Development
- Support, Implementation, Data migration, and Upgrades
- Led and supervised a globally dispersed team of resources, fostering a collaborative and high-performing work environment
- Engaged in SAP development activities, leveraging hands-on experience across various SAP modules.
Education
Bachelor of Technology - Information Technology
Bharathidasan University
04.2004
Skills
- Advanced understanding of Payment Card processes
- Extensive expertise in Technical Solutioning
- Proficient in Technical Solution Engineering
- Technical Consulting
- Expert in Business Development
- Operational Efficiency
- Product and Solution Sales
Timeline
Amazon – Senior Technical Customer Solutions Manager
10.2022 - Current
Senior Solutions Specialist
Worldpay B2B by FIS
03.2014 - 10.2022
Senior Technology Lead
Infosys Technologies Limited
05.2005 - 03.2014
Bachelor of Technology - Information Technology
Bharathidasan University