Timothy Willett
Camas,WA
Summary
Experienced logistics professional with a strong track record in improving performance metrics and enhancing vendor relationships. Skilled in strategic sourcing, operational troubleshooting, and fostering team collaboration. Demonstrates proficiency in MS Office and is committed to surpassing client expectations through innovative problem-solving.
Overview
17
17
years of professional experience
Work History
Network Partner Manager
Flash Global Logistics
Parsippany, NJ
03.2021 - 01.2025
- Prepared and presented detailed reports on transportation performance metrics to senior management.
- Investigated customer complaints related to freight damage or late deliveries.
- Secured favorable vendor contracts, ensuring quality service and cost savings.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Managed day-to-day logistics operations, monitoring incoming deliveries, and overseeing personnel tasks.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Reviewed invoices from vendors for accuracy before processing payments.
- Managed inventory and supplies to ensure materials were available when needed.
- Drove team collaboration to meet project deadlines and achieve objectives.
Director of Operations
Choice Logistics
New York, NY
05.2018 - 10.2020
- Oversaw regional vendor relationships addressing inventory control, delivery timeliness, responsiveness, and sales costs.
- Ensure client SLAs are met through timely inbound receipts and accurate outbound order processing.
- Conduct facility tours as required for both current and prospective clients.
- Create a continuous improvement environment that delivers quality outcomes.
- Manage quarterly business reviews, manage the scorecard, and develop and administer corrective actions as appropriate.
- Created and enforced policies and procedures for entire logistics team.
- Analyzed data from various sources to identify trends in transportation operations.
- Directed investigations to verify and resolve customer or shipper complaints.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Regional Field Service Manager
Choice Logistics
New York, NY
05.2008 - 07.2018
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Prepared and presented detailed reports on transportation performance metrics to senior management.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Investigated customer complaints related to freight damage or late deliveries.
- Analyzed data to identify trends in order to improve operational efficiency.
Education
Some College (No Degree) -
Mount Hood Community College
Gresham OregonSkills
- Client satisfaction
- Inventory management capabilities
- Team leadership
- Operational efficiency
- Quality assurance adherence
- Strategic sourcing
- Vendor relationship management
- Performance monitoring
- Troubleshooting and problem-solving
- Cross-functional collaboration
- Policies and procedures implementation
- Microsoft office suite proficiency
References
References available upon request.
Timeline
Network Partner Manager
Flash Global Logistics
03.2021 - 01.2025
Director of Operations
Choice Logistics
05.2018 - 10.2020
Regional Field Service Manager
Choice Logistics
05.2008 - 07.2018
Some College (No Degree) -
Mount Hood Community College