Timothy Williams Jr
Rochester,NY
Summary
Dynamic Front End Associate skilled in maintaining store organization and ensuring accurate transactions. Recognized for adaptability and collaboration, ready to leverage strengths to enhance customer experiences and drive business outcomes.
Overview
13
13
years of professional experience
Work History
Front End Associate
Target
2325 Marketplace Drive
04.2023 - 04.2026
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization through effective merchandising and inventory management practices.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Implemented visual displays that increased customer engagement and promoted seasonal promotions.
- Resolved customer complaints swiftly, contributing to improved satisfaction ratings.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Senior Customer Service Representative
7 11
1581 Titus Avenue
04.2017 - 07.2018
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Mentored junior staff on best practices, improving team performance and service delivery.
- Implemented process improvements, streamlining operations and reducing response times.
- Trained new employees on customer service protocols, ensuring consistency in service quality.
Cart Attendant
Tops Friendly Markets
999 East Ridge Road
03.2013 - 01.2014
- Ensured carts were organized and readily available for customer use.
- Assisted customers in transporting groceries from store to vehicle.
- Maintained cleanliness and safety of parking lot and cart areas.
- Collaborated with team members to streamline cart retrieval processes.
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Display setup
- Ability to lift 40 pounds
- Positive customer engagement
- Safety and cleanliness standards
- Adaptable and flexible
- Cash register operation
Timeline
Front End Associate
Target
04.2023 - 04.2026
Senior Customer Service Representative
7 11
04.2017 - 07.2018
Cart Attendant
Tops Friendly Markets
03.2013 - 01.2014