TIMOTHY WOLGAMOTT
Canton,OH
Summary
Detail-oriented Information Technology graduate with a concentration in Networking. Solid expertise in networking, cybersecurity, programming, and technical troubleshooting, backed by industry certifications. Experience in customer service and technical support within fast-paced environments enhances ability to deliver effective solutions in entry-level Information Technology roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
YMCA
Jackson, Ohio
08.2022 - 08.2023
- Assisted members in person, by phone, and through email while providing excellent customer service.
- Utilized membership databases and computer systems for check-ins, registrations, and account updates.
- Maintained accurate records using multiple software applications.
- Resolved member questions while balancing multiple daily responsibilities.
Photo Editor
James Wood Photography
Massillon, Ohio
05.2019 - 08.2020
- Edited and enhanced digital photographs for customer orders.
- Collaborated with photographers and clients to produce high-quality finished products.
- Created and assembled video projects.
- Provided customer support both in person and over the phone.
Customer Service Representative / Technical Support
Spectrum (Charter Communications)
Louisville, Kentucky
04.2018 - 08.2018
- Provided technical support for residential internet and voice services.
- Diagnosed connectivity issues using troubleshooting procedures and diagnostic software.
- Navigated multiple internal systems to investigate service issues and customer accounts.
- Delivered professional customer support in a fast-paced call center environment.
Seasonal Marina Attendant
Stark Parks – Sippo Lake Marina
Canton, Ohio
07.2017 - 10.2017
- Delivered excellent customer service while assisting visitors with rentals and purchases.
- Operated cash registers and balanced daily transactions.
- Issued fishing licenses and explained rental procedures.
- Opened, closed, stocked, and maintained marina facilities.
Education
Bachelor of Science - Information Technology, Networking
Kent State University
Kent, Ohio03-2026
Associate of Applied Science - 3D Motion Graphics Technology
Stark State College
Canton, OH01-2020
Skills
- Microsoft 365 Suite
- Python
- JavaScript
- C
- Dart
- Database and Business Software
- Workflow optimization
- Operational efficiency
- Accurate record keeping
- Data management
- Customer support
- Communication skills
ACADEMIC HIGHLIGHTS
- Bachelor of Science in Information Technology with a Networking concentration.
- Studied networking protocols, systems administration, cybersecurity principles, programming, and web development.
- Graduated with a 3.925 GPA and Summa Cum Laude honors.
Certification
- TestOut IT Fundamentals Pro
- TestOut PC Pro
- TestOut Security Pro
- TestOut Hybrid Server Pro: Core
Accomplishments
- Letter of Commendation – Stark Parks (2017)
Timeline
Front Desk Receptionist
YMCA
08.2022 - 08.2023
Photo Editor
James Wood Photography
05.2019 - 08.2020
Customer Service Representative / Technical Support
Spectrum (Charter Communications)
04.2018 - 08.2018
Seasonal Marina Attendant
Stark Parks – Sippo Lake Marina
07.2017 - 10.2017
Bachelor of Science - Information Technology, Networking
Kent State University
Associate of Applied Science - 3D Motion Graphics Technology
Stark State College