William Horvath
New Milford,CT
Summary
Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Skilled at conflict resolution and mediation. Trained in computer applications such as Excel, Word, and Powerpoint.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
BRT General Corportation
Danbury, Connecticut
09.2024 - Current
- Assisted clients with inquiries, providing accurate information and support.
- Greeted visitors warmly and guided them to appropriate departments.
- Managed multi-line phone system, directing calls efficiently to staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems and updated to reflect room changes.
Freelance Social Media Manager
Connecticut Building Officials Association
Marlborough, CT
01.2024 - Current
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Developed and implemented strategic social media marketing plans.
- Managed daily content creation and curation for Facebook, Twitter, Instagram, and LinkedIn, aligning with brand voice and marketing goals.
- Led social media training sessions for staff to enhance their understanding of best practices and brand voice consistency.
Restaurant Server
Hungry Pot Korean BBQ
Danbury, CT
05.2023 - 07.2024
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Trained new employees on restaurant procedures and plating techniques.
Resident Assistant
Office Of Housing and Residential Life, Eastern Connecticut State University
Willimantic, CT
08.2021 - 05.2023
- Oversee and respond to the safety of students in a campus residence hall.
- Create various programs and events and build community in a social space while developing individual connections.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Responded to complaints and assist students with questions and other inquiries while relaying them to management.
- Communicated with staff to resolve problems with individual students.
- Interfaced with residents to address and resolve complaints or grievances.
Summer Orientation Counselor
Eastern Connecticut State University
Willimantic, CT
06.2022 - 08.2022
- Promoted interaction among groups of new students by facilitating small group discussions on college transition-related concerns.
- Mentored students on successful strategies for integrating into college life.
- Educated students on culture of institution, safety practices and ways to resolve conflicts to promote self-reliance.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Directed and participated in recruitment and enrollment activities.
Education
Bachelor of Science - Communications, Applied Media
Eastern Connecticut State University
Willimantic05-2023
Skills
- Communication
- Creativity
- Project Management
- Customer service/relations
- Social media management
- Content creation / design
- Marketing Strategy
- Microsoft 365 Suite
- Adobe Preimier
- Data analysis / audience insight
- Canva
- Microsoft Office
- Computer application skills
- Audience Analysis
- Brand Promotion
- Attention to Detail
- SEO writing
Timeline
Front Desk Receptionist
BRT General Corportation
09.2024 - Current
Freelance Social Media Manager
Connecticut Building Officials Association
01.2024 - Current
Restaurant Server
Hungry Pot Korean BBQ
05.2023 - 07.2024
Summer Orientation Counselor
Eastern Connecticut State University
06.2022 - 08.2022
Resident Assistant
Office Of Housing and Residential Life, Eastern Connecticut State University
08.2021 - 05.2023
Bachelor of Science - Communications, Applied Media
Eastern Connecticut State University
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