Timothy Yoo
Seattle
Summary
Experienced with creating intuitive and engaging product designs. Utilizes user research and prototyping to develop solutions that enhance user experience. Track record of collaborating with cross-functional teams to deliver high-quality design outcomes.
Overview
7
7
years of professional experience
Work History
Senior Product Designer
DMG (Divisions Maintenance Group)
03.2024 - Current
- Boosted user task efficiency by 60% by designing streamlined UX flows for DMG Pro Search and My Jobs, helping operational teams manage thousands of work orders with fewer errors.
- Applied AI-driven research techniques with ChatGPT and Claude to extract deep user insights, informing product priorities and saving time in discovery phases.
- Partnered closely with engineering to identify and resolve error states in DMG Pro, reducing error clicks by 24%.
Senior Product Designer
Citi
07.2022 - 03.2024
- Led design and launch of a recurring payments feature on mobile, driving a 29% increase in user engagement and expanding revenue potential for Citi's consumer banking products.
- Conducted in-depth user research to shape customization options, aligning product direction with customer needs and regulatory requirements.
- Collaborated across design, engineering, and marketing to deliver cohesive web and mobile solutions, reducing time-to-market for new features.
Senior Product Designer
Factal
01.2022 - 06.2022
- Developed new design system components that unified visual language across the platform, increasing development speed and reducing inconsistencies across product teams.
- Reduced user friction by 15% by designing and implementing an AI-powered chatbot that proactively answered high volume user inquiries, lowering support costs.
- Partnered with data scientists to translate real-time data into actionable UX improvements, enabling users to navigate urgent situations with greater confidence.
Product Designer
QKLY
06.2021 - 01.2022
- Redesigned enterprise and consumer checkout experiences, cutting checkout times by 35% and increasing transaction rates.
- Conducted user interviews and usability testing to uncover critical pain points, directly influencing the roadmap for the job platform's mobile and web products.
- Collaborated across engineering, product, and marketing to deliver scalable, user-centric solutions.
UX Designer
University of Utah
01.2019 - 06.2021
- Launched a new alumni website, increasing event registrations by 70% and strengthening engagement among graduates.
- Designed mobile app navigation flows informed by in-depth user research, shaping product roadmaps and improving overall app usability.
- Facilitated stakeholder workshops and interactive interviews to align product vision with user needs.
Education
BFA - Graphic Design
University of Utah
Skills
- UX Strategy
- Visual Design
- Design Systems
- AI Integration in Design Workflows
- Figma
- Visual design
- Data-driven design
- Client communication
Timeline
Senior Product Designer
DMG (Divisions Maintenance Group)
03.2024 - Current
Senior Product Designer
Citi
07.2022 - 03.2024
Senior Product Designer
Factal
01.2022 - 06.2022
Product Designer
QKLY
06.2021 - 01.2022
UX Designer
University of Utah
01.2019 - 06.2021
BFA - Graphic Design
University of Utah