Timothy Zerbe
Best Buy
Rapid City ,SD
12
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Manager
1 Year 5 Months- Supervise daily operations to ensure compliance with company policies and procedures.
- Train new staff on customer service standards and product knowledge.
- Streamline inventory management processes to enhance stock accuracy.
- Collaborate with team members to meet sales targets and improve store performance.
- Maintain professional, organized, and safe environment for employees and patrons.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground
Sales Agent
1 Year- Developed strong customer relationships through effective communication and personalized service.
- Conducted product demonstrations to educate customers on features and benefits.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to streamline sales processes and enhance customer experience.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Field Agent
1 Year 9 Months- Executed installation of internet systems in customer residences, ensuring optimal functionality and user satisfaction.
- Performed consistent follow-ups to maintain service effectiveness and reliability.
- Directed team members in executing large-scale projects with a focus on achieving project milestones.
- Identified and resolved infrastructure cable problems to enhance network reliability in Rapid City.
Supervisor
2 Years 9 Months- Collaborated with management to develop strategies for improving team performance and efficiency.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Conducted regular performance evaluations, providing feedback to enhance employee development.
- Resolved customer issues effectively, maintaining high satisfaction rates and loyalty.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Senior Guest Advisor
6 Months- Provided expert product knowledge to enhance guest experiences and drive sales performance.
- Trained and mentored new team members on customer engagement and operational procedures.
- Implemented merchandising strategies to optimize product placement and visibility in-store.
Sales Associate
1 Year 10 Months- Achieved sales targets through effective product demonstrations and customer engagement.
- Developed strong relationships with customers, enhancing retention and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
2 Years 10 Months- Implemented process improvements that increased team efficiency and reduced operational delays.
- Trained and mentored team members to enhance performance and customer service skills.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability to meet customer demand effectively.
Education
High School Diploma
Bachelor of Science - Business
- Dean's List 2025-2026
- Relevant Coursework: Accounting & Marketing
- 3.9 GPA
- Relevant Coursework: Microeconomics & Macroeconomics
Skills
Sales Strategy
Point of Sale Systems
Customer service
Team leadership
Time management
Task prioritization
Decision-making
Critical Thinking
Adaptability and flexibility
Teamwork and collaboration
Effective communication
Relationship building
Timeline
Manager
Best Buy
03.2025 - CurrentRead More
Sales Agent
Rice's Rapid Motorsports
03.2024 - 03.2025Read More
Field Agent
Midco
06.2022 - 03.2024Read More
Supervisor
Best Buy
09.2019 - 06.2022Read More
Senior Guest Advisor
Gamestop
03.2019 - 09.2019Read More
Sales Associate
Victra Wireless
05.2017 - 03.2019Read More
Supervisor
Carmike Cinemas
07.2014 - 05.2017Read More
Black Hills State University
Bachelor of Science from Business
Read More
Custer Highschool
High School Diploma
Read More