Cheryl Wiggins
P.O. Box 2042 Harvey,LA
Summary
Highly detailed-oriented, resourceful, and organized, Administrative Manager with over 30 years of experience. Offer expertise in administration, human resource, hiring, payroll, accounts payable, accounts receivable,workmen's compensation, office safety, training, benefits, accounting and management.
Overview
47
47
years of professional experience
Work History
Senior Leasing Specialist
GHRMC
New Orleans, LA
05.2021 - Current
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on recertification notices.
- Conducted criminal background checks on applicants through DOJ,EIV,HUD.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Human Resource Manager
West Jefferson Healthcare
Harvey, LA
08.2019 - 09.2020
- Administered personnel and payroll processes. Entered and calculated bi-weekly time. Maintained budget spreadsheets to ensure accurate and timely payments and forwarded to corporate office.
- Recruited in hiring, payroll processes and merit decisions for all personnel.
- Updated job descriptions to support recruitment and retention.
- Completed new hire paperwork and orientations. Entered data into payroll system.
- Conducted background checks, drug testing.
- Enrolled all personnel in Relias training and completed training with staff.
- Maintained and updated all personnel files.
- Processed terminations and entered in LAWorks.
- Administrator for Patients Trust Accounts overseeing deposits and withdrawals.
- Maintained licenses for Nurses, CNA, and Therapists to support facility operations
ADMINISTRATIVE MANAGER
Department of Children and Family Services
NEW ORLEANS, LA
03.1982 - 07.2012
- Administered office budget. Completed quarterly variance reports.
- Administered Human Resource for office. Recruited, interviewed, hired and complete new hire training.
- Workmen's compensation coordinator
- Property Manager, Safety Coordinator
- Insurance Coordinator for office.
- Supervised Administrative Supervisor and clerical staff.
- Liaison during federal and state audits.
- Delivered comprehensive training to maintain compliance requirements.
- Monitored office inventory to maintain supply levels.
- Communicated job expectations and trained staff to promote team building and discipline.
- Directed and oversaw office personnel activities.
- Identified and solved problems to enhance management and business direction.
- Recruited and trained new employees to meet job requirements.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Liaison during federal and state audits.
ADMINISTRATIVE CLERK
Bolts Unlimited Inc.
NEW ORLEANS, LA
02.1980 - 04.1981
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Monitored office supply inventory and replenishment.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Answered phone calls and asked appropriate questions to determine which department or staff member could be of service.
- Planned meetings and prepared documents,
- Processed incoming mail and packages and placed envelopes in bins for employees.
Education
Some College (No Degree) - Accounting/Business Administration
Our Lady of Holy Cross College
New Orleans, LASkills
- Coursework in Human Resource Management and Business Administration
- Microsoft Office Applications Certificate
- Coursework in Administrative Technology
- RFP writing
- Training and coaching
- Invoicing and billing
- CRM and Office management
- Certified Occupancy Specialist (National Center for Housing Mgmt)
- EIV (Enterprise Income Verification) Specialist training
Timeline
Senior Leasing Specialist
GHRMC
05.2021 - Current
Human Resource Manager
West Jefferson Healthcare
08.2019 - 09.2020
ADMINISTRATIVE MANAGER
Department of Children and Family Services
03.1982 - 07.2012
ADMINISTRATIVE CLERK
Bolts Unlimited Inc.
02.1980 - 04.1981
Some College (No Degree) - Accounting/Business Administration
Our Lady of Holy Cross College