Timothy Ryan Brady
Rohnert Park,USA
Summary
Hardworking Associate Director knowledgeable about business practices in the Hotel/Winery industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Senior level IT Manager with experience in a variety of enterprise and corporate business structure hybrid with Cloud infrastructure. Focus is strong revenue centers along with years of experience managing IT support engineering, customer service, contractor relations, business development and continuity, risk management.
Overview
13
13
years of professional experience
Work History
Associate Director of Information Technology
Resort Indian Springs, Spa, and Restaurant
04.2019 - Current
- IT team leader and IT Support team manager
- Worked with top stakeholders to plan, develop, institute Business upgrades for 5 revenue centers securing $20M with growth to $35M annual revenue. Defined clear targets and objectives and communicated to department team members.
- Risk Management lead for PCI compliance, mitigating facility power threats, Financial losses, operational disruptions. Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- PMS/POS/CRM (Oracle House) engineer, Payment Gateways Install/upgrade legacy, POS Cloud (Iaas), tablet, kiosk, Multichannel, Omnichannel
- Cyber security best practice champion, FIrewalls, EDR, Penetration Testing, Network Security Monitoring, NIDS/IDS
- Budget Management for CAPX annal upgrades, including vetting several resources for proposals bids
- Project management local on premise- Team lead in multiple projects and programs under major portfolio. Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to contractors, vendors, supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IT Support Analyst/Network Engineer
CEG (Computer Engineering Group)
09.2015 - 03.2019
- IT Support Engineer for Altria corporate wineries accounts with multiple CA locations (Stags Leap Wine Cellars, Conn Creek Winery, Patz & Hall luxury brands)
- Maintained company servers, computers, printers, cables and other equipment.
- Provided engineering & network support services for devices such as routers, switches, hubs and other hardware.
- Managed backbone infrastructure, computing devices, POS/Retail (Mic Dynamics), WWAN, Fiber panels
IT Support Specialist Engineer
J Vineyards & Winery
08.2012 - 04.2015
- OS support for 75+ users
- Remote troubleshoot for national sales team PC
- Network monitoring and technician
- Active directory management
- Exchange 2010 management and support
- Register/POS technician
- Mobile device management and security
- Research software products and applicability
- Patch Management with test environment
- Technical training for users
- Firewall troubleshooting and configuration
- VPN installation and support
Education
Various IT Expert Training - IT Project Management
ACI Learing
OnlinePMP Certification Training - Project Management Professional (PMP)
PM Training
Online04-2024
Network Specialist Program - undefined
Empire College
Santa Rosa, CA02.2003
Construction Tech - Electrician
Mission Valley Regional Occupational Center
Fremont, CA01.1997
Skills
- Microsoft Active Directory
- Server Virtualization
- Microsoft Certified Pro
- WWAN
- Network Analytics
- Cloud Exchange
- Firewalls (SonicWall)
- Switching Equipment Implementation
- Patch Management
- MS 365/Azure
- Access Control Solutions
- Cyber Security User Training Manager
- PMS/CRM for Production/Retail
- RMM & MDM
- POS/Restaurant Systems
- IT Network infrustructure analyst
- Managing IT support desk
- Risk management consultant
- Business revenue center continuity expert
- Cloud POS
- Backup
Experience Level
- Successful upgrade and integration of Oracle PMS/POS/CRM hybrid on-prem with cloud. Agile method
- Setup analytics for security risk management using EDR cloud, advanced forensics, anomalies, packet inspection
- Network Local Management System: using RMM for Network device Mang., Asset Mang., Patch of OS and third party, plus regular maintenance for client systems.
- Search and setup a ticketing system for remote technical support for in and out of state departments and work with separate IS teams to accomplish IT support, and large projects
- Consultant of 10 years for network solutions, small and enterprise network engineering, and teaching professionals to leverage business professionals. IT budgeting management (lean), vetting contracts and support services
- PCI-compliance DSS, and Retail systems qualified intergrader Installer
Certification
- Microsoft MTA: Networking Fundamentals
- CompTIA - A+ ce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director of Information Technology
Resort Indian Springs, Spa, and Restaurant
04.2019 - Current
IT Support Analyst/Network Engineer
CEG (Computer Engineering Group)
09.2015 - 03.2019
IT Support Specialist Engineer
J Vineyards & Winery
08.2012 - 04.2015
Network Specialist Program - undefined
Empire College
Construction Tech - Electrician
Mission Valley Regional Occupational Center
Various IT Expert Training - IT Project Management
ACI Learing
PMP Certification Training - Project Management Professional (PMP)
PM Training
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