TIMOTHY J. HARRIS
Richmond ,TX
Summary
Motivated and disciplined Army veteran with strong leadership, teamwork, and problem-solving skills, seeking a leadership position in customer service to drive operational success and enhance team performance. Proven ability to lead in dynamic, fast-paced environments while leveraging military experience to build high-performing teams, deliver exceptional service, and contribute to organizational growth. Committed to professional development and fostering a positive, customer-focused work culture.
Overview
16
16
years of professional experience
Work History
WIRE TECHNICIAN
AT&T
08.2023 - 07.2024
- Delivered exceptional customer service by addressing client concerns, answering technical questions, and providing clear explanations of services.
- Supervised over 100 installation and repair processes, ensuring that all tasks were completed in compliance with AT&T standards while minimizing disruption to customer operations.
- Managed customer expectations by providing accurate timeframes for installation or repairs and keeping them updated throughout the service process.
- Delegated tasks to team members during complex installations or repair jobs, ensuring efficient workflow and adherence to time schedules.
- Maintained a customer-first approach by tailoring services to individual needs, ensuring long-term satisfaction and retention.
CITY CARRIER
United States Postal Service
04.2020 - 07.2022
- Effectively communicated with customers regarding delayed or missing packages, ensuring transparent updates and problem-solving in real-time.
- Provided exceptional customer service by offering personalized assistance to elderly or disabled individuals, going above and beyond to meet their specific needs.
- Organized and prepared mail for delivery, sorting items according to delivery routes and postal regulations
- Built and maintained positive relationships with customers by addressing inquiries and resolving issues related to mail delivery, forwarding, and returns.
- Demonstrated a strong commitment to customer satisfaction by maintaining a professional and courteous attitude even during high-stress situations, such as holidays or weather delays.
OFFICE & ADMINISTRATION SPECIALIST
Office of the Attorney General
09.2019 - 04.2020
- Compiled data and reviewed information for accuracy before input
- Identified data entry errors and reported to necessary departments
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Leveraged data and analytics to make informed decisions and drive business improvements
- Reported to senior management on organizational performance and progress toward goals
- Updated reports, managed accounts, and generated reports for the company database.
TSA AGENT
Homeland Security US Department
07.2018 - 07.2019
- Provided security rules and procedures to help the screening process for over 5000 passengers.
- Provided customer service to passengers who needed additional screening and bag checks.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Communicated areas for customers to access for faster screening and to better assist with passenger overflow.
- Directed passengers navigating the screening process, providing additional support to individuals exhibiting difficulties.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
PETROLEUM SUPPLY SUPERVISOR
United States Army
02.2008 - 12.2012
- As a Petroleum Supply Supervisor, I was responsible for the maintenance, serviceability, and accountability of equipment valued in excess $1,500,000
- I was responsible for the accountability, welfare, physical fitness, training, and administrative actions of a team of 15-20 employees
- Redesigned the Fuel System Supply Point at Forward Operating Base Andor, increasing its capacity by 33%, allowing the Battalion to function longer without resupply
- Commendable rating received from the Brigade Environmental Compliance Officer for zero safety violations or deficiencies
- With strict attention to detail, I was able to analyze product inventory and distributions to meet government logistic guidelines, along with identifying trends and creating reports
- As a proven and assertive leader, I was allowed to facilitate training sessions for cross-functional leaders all while serving as a subject matter expert for articulating trends, spikes, and anomalies from various support systems
- Analyzed data and trends and created Visuals for Cross Training and After-Action Reports
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
Education
Data Science Immersive -
Divergence Academy
Addison, TX04.2023
Engineering and Technology -
Houston Community College
Houston, TX05.2019
Certification- Licensing - Cosmetology/Barbering
Pensacola State College
Pensacola, FL05.2014
Skills
- Communication
- Excel
- Adobe
- Customer Operations
- PowerPoint
- Problem-solving
- Leadership
- Empathy
- Active Listening
Accomplishments
Warriors Leadership Course United States Army
Timeline
WIRE TECHNICIAN
AT&T
08.2023 - 07.2024
CITY CARRIER
United States Postal Service
04.2020 - 07.2022
OFFICE & ADMINISTRATION SPECIALIST
Office of the Attorney General
09.2019 - 04.2020
TSA AGENT
Homeland Security US Department
07.2018 - 07.2019
PETROLEUM SUPPLY SUPERVISOR
United States Army
02.2008 - 12.2012
Data Science Immersive -
Divergence Academy
Engineering and Technology -
Houston Community College
Certification- Licensing - Cosmetology/Barbering
Pensacola State College
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