Shahion Mahabeer
Durham,NC
Summary
Working in the service industry for 20 years now has been a great fit overall with my personality and work ethic. A new challenge with an old passion adds another goal. My service industry experience, mixed with a revamped knowledge in IT will allow me to become a valuable and reliable asset to any team. I can help strengthen a team by leading or anchoring. I function well in fast-paced and potentially stressful situations. I'm always eager to learn more and do more. Shifting from service industry to communications has offered a nice change of scenery while allowing me to maintain one of my greatest work traits, Customer Service.
Overview
22
22
years of professional experience
Work History
Wire Technician
AT&T
Morrisville, NC
07.2023 - Current
- Install and repair fiber internet services to new and existing customers.
- Help and educate customers to connect devices to their network and troubleshoot.
- Provide technical support to customers post installation and repair.
- Run fiber and copper drop wires from ground and pole terminals to customers homes.
- Terminate fiber optic ends and some Cat cable.
- Performed maintenance activities such as cleaning connectors, checking cables for bends or breaks, replacing faulty components and testing connections.
- Used test equipment such as a multimeter or tone generator and probe set.
- Ensured that all safety regulations were followed while working on-site at customer locations.
- Documented all activities related to the installation or repair in order to maintain accurate records.
Valet Attendant/Cashier
The Car Park
Chapel Hill, NC
09.2021 - Current
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
Package Delivery Driver
Independant Contractor
Durham, NC
09.2021 - Current
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Carried items weighing up to 25 pounds from vehicle to customer building location.
- Transported and safely delivered items to prevent damage or loss.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Head Catering Driver/Assistant Manager
Brenzpizzacompany
Chapel Hill, NC
09.2018 - 09.2022
- Coordinated and delivered small and large catering orders to UNC campus and hospital in timely fashion, scheduled and incoming.
- Cross-trained in every store role to maximize operational knowledge.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and standards.
- Managed scheduling for 16 employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled closing duties such as counting cash and balancing registers, close day reports and store lock up.
- Helped produce and maintain sales increase for three of four years with company.
Kitchen/Delivery Driver/Assistant Manager
Randys Pizza
Durham, NC
02.2003 - 09.2018
- Cross trained in all positions of business.
- Greet customers and place their orders.
- Remove items from oven and distribute them correctly to customers.
- Prep various food items for business daily.
- Prepare sandwiches, oven-baked and flat-iron style during high volume periods.
- Safely delivered food items with virtually zero error.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a schedule for as many as seven drivers, productive for business and flexible for employees.
- Handled multiple customer's catering orders, via phone and email, on a daily basis.
- Invoiced customers per request and standard schedule.
- Reconciled daily transactions and balanced cash registers.
Education
MS Azure Fundamentals /MS Security,Compliance,Identity/ Comptia A+/Net+/Sec+/Linux Essentials - Information Technology
MyComputerCareer.com
Raleigh, NC06-2023
High School Diploma -
C E Jordan High School
Durham, NC05.2001
Some College (No Degree) - Graphic Design
Appalachian State University
Boone, NCSkills
- Issue and conflict resolution
- Reliable and trustworthy
- Work ethic
- Team management
- Flexible
- Communication
- Organizational skills
- Team building
Timeline
Wire Technician
AT&T
07.2023 - Current
Valet Attendant/Cashier
The Car Park
09.2021 - Current
Package Delivery Driver
Independant Contractor
09.2021 - Current
Head Catering Driver/Assistant Manager
Brenzpizzacompany
09.2018 - 09.2022
Kitchen/Delivery Driver/Assistant Manager
Randys Pizza
02.2003 - 09.2018
MS Azure Fundamentals /MS Security,Compliance,Identity/ Comptia A+/Net+/Sec+/Linux Essentials - Information Technology
MyComputerCareer.com
High School Diploma -
C E Jordan High School
Some College (No Degree) - Graphic Design
Appalachian State University