Pedro P. Gonzalez
Miami,FL
Summary
Experienced professional with a background in network infrastructure, customer service, and low voltage. Seeking a role in cybersecurity to leverage a diverse skill set in ensuring reliable communication systems, troubleshooting network issues, and providing exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
01.2017 - Current
- Installed and maintained communication infrastructure, ensuring seamless connectivity through wiring, Wi-Fi, and network components
- Collaborated with cross-functional teams to troubleshoot technical issues and conducted regular equipment inspections for preventive maintenance
- Contributed significantly to Fiber optic network distribution upgrade project, resulting in improved data transfer speeds and network performance
- Key Achievements:
- Successfully managed complex installations, earning praise for exceptional service delivery
- Provided outstanding customer service and effective training, positively impacting team performance and customer experiences.
Customer Service Representative
Check Cashing USA
01.2010 - 12.2016
- Provided top-notch customer service, resolving inquiries related to financial transactions, account balances, and services
- Handled cash transactions accurately and efficiently, demonstrating attention to detail and adherence to compliance standards
- Fostered positive relationships with diverse clientele through effective communication, ensuring high levels of customer satisfaction.
Crew Trainer
McDonald's
07.2007 - 03.2010
- Demonstrated leadership by training new team members in company procedures, ensuring smooth operations and consistent service quality
- Conducted training sessions on food preparation, safety protocols, customer service, and cashier duties, contributing to team efficiency and customer satisfaction
- Led by example, maintaining a positive and productive work environment through effective communication and teamwork
- Assisted in resolving customer concerns and providing excellent service, contributing to a positive dining experience.
Skills
- Customer Service
- Training and Leadership
- Technical Troubleshooting
- Communication and Collaboration
- Low Voltage
- Telecommunication
- Work Orders
- Service Quality
- Issue Resolution
Certification
Working on Google Cybersecurity Certification to prepare to take CompTia Security+
Hobbies
Cryptocurrency Mining: Setup 4 separate GPU mining rigs for the purpose of mining Ethereum/Flux. Currently working on setting up CPU mining rigs.
Languages
Spanish
Native or Bilingual
Timeline
Wire Technician
AT&T
01.2017 - Current
Customer Service Representative
Check Cashing USA
01.2010 - 12.2016
Crew Trainer
McDonald's
07.2007 - 03.2010