Summary
Overview
Work History
Skills
Certification
Hobbies
Languages
Timeline
Generic

Pedro P. Gonzalez

Miami,FL

Summary

Experienced professional with a background in network infrastructure, customer service, and low voltage. Seeking a role in cybersecurity to leverage a diverse skill set in ensuring reliable communication systems, troubleshooting network issues, and providing exceptional customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Wire Technician

AT&T
01.2017 - Current
  • Installed and maintained communication infrastructure, ensuring seamless connectivity through wiring, Wi-Fi, and network components
  • Collaborated with cross-functional teams to troubleshoot technical issues and conducted regular equipment inspections for preventive maintenance
  • Contributed significantly to Fiber optic network distribution upgrade project, resulting in improved data transfer speeds and network performance
  • Key Achievements:
  • Successfully managed complex installations, earning praise for exceptional service delivery
  • Provided outstanding customer service and effective training, positively impacting team performance and customer experiences.

Customer Service Representative

Check Cashing USA
01.2010 - 12.2016
  • Provided top-notch customer service, resolving inquiries related to financial transactions, account balances, and services
  • Handled cash transactions accurately and efficiently, demonstrating attention to detail and adherence to compliance standards
  • Fostered positive relationships with diverse clientele through effective communication, ensuring high levels of customer satisfaction.

Crew Trainer

McDonald's
07.2007 - 03.2010
  • Demonstrated leadership by training new team members in company procedures, ensuring smooth operations and consistent service quality
  • Conducted training sessions on food preparation, safety protocols, customer service, and cashier duties, contributing to team efficiency and customer satisfaction
  • Led by example, maintaining a positive and productive work environment through effective communication and teamwork
  • Assisted in resolving customer concerns and providing excellent service, contributing to a positive dining experience.

Skills

  • Customer Service
  • Training and Leadership
  • Technical Troubleshooting
  • Communication and Collaboration
  • Low Voltage
  • Telecommunication
  • Work Orders
  • Service Quality
  • Issue Resolution

Certification

Working on Google Cybersecurity Certification to prepare to take CompTia Security+

Hobbies

Cryptocurrency Mining: Setup 4 separate GPU mining rigs for the purpose of mining Ethereum/Flux. Currently working on setting up CPU mining rigs.

Languages

Spanish
Native or Bilingual

Timeline

Wire Technician

AT&T
01.2017 - Current

Customer Service Representative

Check Cashing USA
01.2010 - 12.2016

Crew Trainer

McDonald's
07.2007 - 03.2010
Pedro P. Gonzalez