Timothy Kruger II, MBA
Experienced Director Of Operations
Pflugerville,TX
Summary
Knowledgeable Director of Operations with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents with a deep understanding of medical practices and market conditions.
Overview
13
13
years of professional experience
Work History
Director of Operations
Comprehensive ENT Center of Texas
Austin, TX
10.2022 - Current
- Directed the operations and logistics of a multi-site, multi-million dollar business.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Ensured compliance with applicable laws, regulations, industry standards.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Monitored progress by establishing plans, budgets and measuring results.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Prepared detailed reports outlining operational results on a regular basis.
Executive Director
Three Oaks Hospice
Austin, TX
10.2021 - 06.2022
- Shared mission of organization with public through successful community outreach and marketing strategies.
- Implemented procedures to create competitive advantage in market.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
- Provided board with monthly reports to demonstrate organizational progress.
- Established strategic direction and goals to accomplish objectives.
- Anticipated and established resources and infrastructure to achieve strategic goals.
- Created diverse and inclusive workplace, valuing broad perspectives and different personal histories.
- Strengthened company business by leading implementation of new projects and procedures.
Executive Director
Right at Home, Home Health Care
Round Rock, TX
03.2020 - 05.2021
- Strengthened company business by leading implementation of new projects and procedures utilizing project management methodologies and technology.
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Managed and improved the business' financial position by managing cashflow, collecting bad debts, reducing A/R, and timely bookkeeping in QBO utilizing standardized GAAP accounting principles.
- Developed and maintained industry relationships and client partnerships to capitalize on opportunities and maximize business success.
- Established clear and effective policies for standardization across different areas of operations.
- Contributed to the development and evaluation of service level agreements that complied with established operational parameters.
- Established organizational vision and developed strategies to achieve sales and client satisfaction goals.
Executive Director
Guiding Hospice
Round Rock, TX
10.2018 - 03.2020
- Devised company operational improvements and streamlined operations through the use of project management methodologies.
- Implemented strategic improvements to resolve issues and spearhead necessary operational updates.
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
- Maintained vendor relations with contracted PBM client management team to ensure successful and streamlined delivery of necessary patient medical supplies.
- Managed company operations with responsibility for profit and loss, scheduling, training, client satisfaction management, and inventory control of pharmaceutical supplies.
- Managed organizational financials by managing bookkeeping practices in QBO in accordance with GAAP accounting principles.
- Established clear and effective policies for standardization across different areas of operations.
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Collaborated with Director of Nursing to facilitate new process improvements enabling company to meet business objectives.
Director of Volunteer Services
Kindred Hospice
Georgetown, TX
01.2016 - 10.2018
- Orchestrated and implemented a metrics-based reporting system to evaluate demand fulfillment, and volunteer and client satisfaction.
- Developed 3-Month plans to forecast demand for volunteer services with focus on outreach and communications plans to identify prospects and recruitment goals.
- Delivered presentations during public meetings to inform and recruit community members.
- Managed delivery of social services for 0-80 hospice patients in need of volunteer supportive assistance.
- Collaborated with team members to identify and accomplish agency objectives.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
Customer Service Manager
The Medical Team
Austin, TX
02.2011 - 01.2016
- Enhanced customer service ratings through the implementation of best practices, improving support structures company-wide, and boosting customer satisfaction through the improvement of client response times.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Limited customer inquiry delays by efficiently scheduling staff across shifts.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Reduced employee overtime by effectively delegating tasks across multiple shifts.
- Interviewed, hired and trained new quality-focused caregivers to exceed customer expectations.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
- Monitored project progress and presented status to leaders to solve productivity issues.
Education
MBA - Master of Business Administration
Western Governors University
Salt Lake City, UT03.2020
Bachelor of Science - Aerospace Management: Flight Operations
Averett University
Danville, VA05.2008
Skills
- Operations Management
- New Site Planning
- Physician Management
- Excellent communicator
- Technology Proficient
- Strategic Planning
- Vendor Relations
- Profit and Loss Statements
- Budgeting and Financial Management
- Team Leadership, Training, and Development
- Financial and cash flow analyses
- Organizational leadership
- Talent management and staffing
- Medical Terminology
- Communications strategy
- Business Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director of Operations
Comprehensive ENT Center of Texas
10.2022 - Current
Executive Director
Three Oaks Hospice
10.2021 - 06.2022
Executive Director
Right at Home, Home Health Care
03.2020 - 05.2021
Executive Director
Guiding Hospice
10.2018 - 03.2020
Director of Volunteer Services
Kindred Hospice
01.2016 - 10.2018
Customer Service Manager
The Medical Team
02.2011 - 01.2016
MBA - Master of Business Administration
Western Governors University
Bachelor of Science - Aerospace Management: Flight Operations
Averett University
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