Timothy M. Games
Raleigh,NC
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Air Export Agent
DHL Global Forwarding
08.2019 - 07.2022
- Provided expert guidance on shipping requirements for specialized cargo types, ensuring safe transport and regulatory compliance.
- Developed strong relationships with international agents, fostering collaboration and smooth operations across borders.
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
- Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
- Ensured prompt resolution of customs clearance issues by maintaining open lines of communication with customs brokers.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Verified shipments against documents to maintain accuracy.
- Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Import Agent
Jas Forwarding USA
1 2015 - 1 2018
- Facilitated the movement of ocean freight into the United States on behalf of customers
- Including the tracking and tracing of all shipments, dispatching and scheduling of delivery, obtaining proof of delivery and then billing for services rendered
- Responsible for coordinating processes between customers, customs brokers, freight carriers, and the buyer/consignee to ensure timely delivery of freight
- Including advising all parties of terms of delivery/payment/insurance
- Assisted in the warehouse as needed to load and unload freight
- This included the use of fork lifts.
Supervisor/Import Agent/Air Export Agent
DHL Global Forwarding
01.2004 - 01.2014
- Facilitated the movement of Air freight in and out of the United States on behalf of customers
- Including the tracking and tracing of all shipments, booking of freight with airlines, dispatching and scheduling of delivery, obtaining U.S
- Customs clearance, obtaining proof of delivery and then billing for services rendered
- Responsible for coordinating processes between customers, customs brokers, freight carriers, and the buyer/consignee to ensure timely delivery of freight
- Including advising all parties of terms of delivery/payment/insurance
- As well as working with the customers to negotiate letters of credit
- Maintained a working knowledge of U.S
- Customs and TSA regulations regarding the movement of air freight
- Supervised a department of six employees
- Ensured that the department reached and maintained set goals and productivity standards
- Experience in the warehouse with loading and unloading of freight, tracking items within an in-house on hand system, forklift operation, and palate building to prepare items for shipment.
Sales Associate
Best Buy
01.2002 - 01.2004
- Retail sales, Customer service
Education
General Studies/Transfer Coursework -
Wake Tech Community College
08.1992 - 05.1996
Business Law - undefined
Campbell University, Raleigh Campus
08.1996 - 05.1997
Skills
Teamwork and Collaboration
Decision-Making
Self Motivation
Active Listening
Problem-Solving
References
References are available on request.
Timeline
Air Export Agent
DHL Global Forwarding
08.2019 - 07.2022
Supervisor/Import Agent/Air Export Agent
DHL Global Forwarding
01.2004 - 01.2014
Sales Associate
Best Buy
01.2002 - 01.2004
Business Law - undefined
Campbell University, Raleigh Campus
08.1996 - 05.1997
General Studies/Transfer Coursework -
Wake Tech Community College
08.1992 - 05.1996
Import Agent
Jas Forwarding USA
1 2015 - 1 2018
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