- Adoption
- Teaching in Church
- Trail Life
- Community Cleanup
- Cooking
- Music
Timothy Samuel Mears
McMinnville,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Receiving Specialist
Viam MFG Manufacturing
Manchester, TN
04.2023 - 10.2025
- Coordinated receipt and inspection of incoming materials to ensure quality compliance.
- Maintained accurate inventory records using warehouse management system.
- Collaborated with team members to streamline receiving processes and reduce handling time.
- Trained new staff on safety protocols and best practices for material handling.
- Conducted regular audits of received goods to minimize discrepancies in inventory counts.
- Monitored stock levels and communicated shortages to procurement department promptly.
Caregiver
Private Residence
McMinnville, TN
03.2020 - 04.2023
- Assisted clients with daily living activities, enhancing independence and quality of life.
- Developed customized care plans tailored to individual needs and preferences.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Administered medications according to prescribed schedules, ensuring adherence and safety.
- Coordinated transportation arrangements for appointments and social activities, promoting engagement.
- Implemented safety protocols within the home environment to prevent accidents and injuries.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Repacker
Viam MFG Manufacturing
Manchester, TN
08.2019 - 03.2020
- Operated packing machinery to ensure efficient product repacking and labeling.
- Conducted quality inspections to maintain high standards of accuracy and consistency.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Trained new employees on safety protocols and proper handling of packaging materials.
Office Manager
The Cumberland Clinic of Chiropractic
McMinnville, TN
12.2012 - 12.2018
- Streamlined scheduling processes to enhance patient flow and operational efficiency.
- Managed office communications, ensuring timely responses to patient inquiries and interdepartmental coordination.
- Oversaw inventory management, maintaining adequate supplies while minimizing waste and costs.
- Developed training materials for new staff, enhancing onboarding experience and reducing ramp-up time.
- Implemented electronic health record system, improving data accuracy and accessibility for clinical staff.
- Led monthly team meetings to discuss performance metrics and identify areas for improvement in service delivery.
- Coordinated marketing initiatives to promote clinic services, increasing community engagement and patient referrals.
- Evaluated administrative procedures regularly, identifying opportunities for process enhancements and cost savings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Metal Products Company
McMinnville, TN
04.2003 - 12.2012
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and compliance with company policies.
- Managed customer accounts, maintaining up-to-date records and effective communication channels.
- Trained new team members on best practices in customer service protocols and systems.
- Analyzed customer feedback to identify trends, driving improvements in service delivery strategies.
- Collaborated with cross-functional teams to implement process enhancements for operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Cannon County High School
Woodbury, TNSkills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Paperwork processing
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Sourced, negotiated and secured radio advertisement contract, resulting in an increase of new patients.
Certification
- Forklift License - 2023-2026
- Church Firearm Safety
Interests
Timeline
Receiving Specialist
Viam MFG Manufacturing
04.2023 - 10.2025
Caregiver
Private Residence
03.2020 - 04.2023
Repacker
Viam MFG Manufacturing
08.2019 - 03.2020
Office Manager
The Cumberland Clinic of Chiropractic
12.2012 - 12.2018
Customer Service Representative
Metal Products Company
04.2003 - 12.2012
High School Diploma -
Cannon County High School