TIMOTHY (TIM) J. MCMULLIN
Williamsburg
Summary
Highly motivated IT, Education and Operations professional with a background in in Operational Product and Project Management Management, Educational Systems Delivery, and Financial budgeting and cost tracking. Dynamic team leader leveraging excellent communication and collaboration skills within self-directed work teams and distributed teams with a focus towards team and individual development and promotion.
Overview
23
23
years of professional experience
Work History
Manager – Program and Data Operations
HMH - NWEA, Inc
06.2022 - 11.2023
- Lead and mentor a diverse group of professionals to administer / maintain Development and Production data sets and drive our long-term strategy for secure data storage and operation working with both Product
- Development and Product Operations to provide strategic and tactical guidance for the DBA and Ops groups.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Director of Operations
ACT, Inc
03.2015 - 06.2022
- Product & Systems Support Operations
- Deliver high performance systems and applications for successful customer delivery of digital college entrance exams and Workforce Indicator assessments through internal / external integrations, cloud infrastructure and capacity drivers, vendor management, logical user-interface, and high-performing team accountability
- Director of Operations – Product Operations Management: ACT National, State and District, International
- Drive program performance through technically driven solutions, project initiatives, and customer deliverables with focus to customer success through customer experience feedback and future growth initiatives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Sr. IT Project Manager - HCIS
University Of Iowa Hospitals And Clinics
01.2014 - 03.2015
- Develop, implement, and maintain hospital-wide systems and services designed for patient security, customer service, and fiscally responsible solutions.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed project plans identifying key issues, approaches and performance metrics.
- Designed, documented and executed system upgrades and patch management using update manager.
- Monitored project performance to identify areas of improvement and make adjustments.
Manager
Pearson, Inc
01.2001 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelors of Business Management -
William Penn University
Oskaloosa, IA1999
Skills
- Proven Leader of Product, Project, Business, and Technical / Systems Operations Delivery teams and products
- Manage outsource and internal personnel in multiple locations to ensure quality product and timetables maintained
- And evaluated for performance goal and growth opportunities including: self-directed work teams, distributed work
- Teams, team development and promotion
- Promote Positive Collaboration and Communication of teams to achieve strategic corporate goals to promote a positive experience
- Culture, and success of the organization Encourage and practice open information sharing among teams and leadership
- Ensure internal and external Customer Satisfaction through independent and thoughtful program and project development
- And delivery, and alignment to key objectives and corporate goals
- Excellent top to bottom communication skills to ensure corporate alignment of projects and programs performance, viability, and efficiencies
References
REFERENCES
A list of current and past professional references available upon request.
Timeline
Manager – Program and Data Operations
HMH - NWEA, Inc
06.2022 - 11.2023
Director of Operations
ACT, Inc
03.2015 - 06.2022
Sr. IT Project Manager - HCIS
University Of Iowa Hospitals And Clinics
01.2014 - 03.2015
Manager
Pearson, Inc
01.2001 - 01.2014
Bachelors of Business Management -
William Penn University
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