Timya Jackson
Lithonia ,GA
Summary
Professional client care expert with a passion for delivering exceptional service and fostering strong client relationships. Adept at handling complex client needs and consistently exceeding expectations. Known for effective collaboration and adaptability in dynamic environments. Possess strong organizational and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Client Care Coordinator
LifeLine Animal Project
04.2024 - Current
- Enhanced customer interactions by presenting a variety of animal options and steering informed decision-making processes.
- Managed canine monitoring in kennel during low-traffic hours to enhance animal comfort and minimize stress levels.
- Assisted teams in utilizing Asana application for project management and organization. Supported staff in navigating PetPoint program for efficient pet tracking and management.
- Cultivated and sustained relationships with animal owners to ensure successful reunification of lost pets with their homes.
- Professionally and politely explained matters such as payment, scheduling, rules and regulations, county ordinances, as well as other potentially sensitive subjects.
- Resolved and deescalated client concerns and complaints regarding sick, injured, or lost pets.
- Monitored customer presence in the lobby, documenting reasons for visits and assistance status.
- Executed all assigned tasks promptly while prioritizing based on importance.
- Maintained knowledge of shelter operations and regulations throughout any changes within to effectively communicate these with the community and volunteers.
- Achieved recognition for exceptional customer care and effective time management skills.
Animal Care Specialist
LifeLine Animal Project
01.2024 - 04.2024
- Oversaw daily care and management of approximately 40 animals.
- Managed care and handling of dogs across diverse breeds and sizes, addressing varying levels of kennel stress.
- Ensured kennel cleanliness and adhered to time goals aligned with shelter operating hours.
- Moved dogs from kennel runs to play-yards between cleanings and for spot cleaning throughout the day.
- Executed thorough cleaning protocols for kennels to uphold disease control standards.
- Managed administration of animal medications according to prescribed schedules.
- Observed management completing cat intakes, including vaccination administration.
- Earned recognition from adoptions management for exceptional customer service skills.
Kennel Tech/Receptionist
The Dog House
07.2022 - 10.2023
- Supervised and managed the care of 15+ dogs in a group environment.
- Managed interventions to prevent and deescalate dog fights effectively.
- Executed thorough cleaning of dog suites and walking yards to ensure optimal hygiene standards.
- Oversaw food preparation and distribution processes for over 50 dogs.
- Executed basic grooming services, including baths and nail trims, for diverse breeds and sizes.
- Managed client check-in and check-out processes at front desk to ensure efficient service delivery.
- Oversaw resolution of client complaints and concerns to enhance customer satisfaction.
- Oversaw cleanliness and organization of front desk area.
- Monitored and managed administration of resident dog medications according to prescribed schedules.
- Monitored daily training sessions for resident board and train dogs within daycare environment.
Cashier/Front End Supervisor
Kroger
08.2021 - 07.2022
- Facilitated customer transactions at registers and supervised self-checkout areas.
- Cultivated positive customer relationships through exceptional service and support.
- Acquired comprehensive knowledge of fuel center operations and executed closing procedures during occasional night shifts.
- Secured front-end supervisor position upon turning 18, fulfilling money services requirement.
- Oversaw scheduling and management of team-member breaks and placements on the front-end floor.
- Assisted customers with Western Union money orders. Resolved customer complaints and issues effectively.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA12.2021
Skills
- Time management, Customer service, Communication skills, Restaurant experience, Leadership, Guest services, Animal Care, Animal Restraint, Dog Handling, Problem Resolution, Computer literacy, Medication Administration
Timeline
Client Care Coordinator
LifeLine Animal Project
04.2024 - Current
Animal Care Specialist
LifeLine Animal Project
01.2024 - 04.2024
Kennel Tech/Receptionist
The Dog House
07.2022 - 10.2023
Cashier/Front End Supervisor
Kroger
08.2021 - 07.2022
High School Diploma -
Mceachern High School