Overview
Work History
Education
Timeline
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Timyia Riley

Muskegon,MI

Overview

8
8
years of professional experience

Work History

Human Resources Assistant

Mobex Global
05.2023 - Current
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.

Customer Service Representative

DTE Energy
04.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Unit Secretary

Spectrum Butterworth Hospital
02.2021 - 02.2022
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.

Medical Unit Clerk

Bronson Methodist Hospital
05.2017 - 01.2021
  • Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
  • Expedited physician order processing for timely patient care, streamlining communication between healthcare teams.
  • Enhanced unit efficiency with proper scheduling of patients'' tests, appointments, and procedures.
  • Reduced wait times for patients by promptly answering phone calls and addressing inquiries from families and staff members.
  • Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
  • Facilitated smooth transitions for admitted patients by accurately entering demographics and insurance information into hospital database systems.

Appointment Setter

PNC Bank
01.2016 - 03.2017
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Enhanced customer relationships through timely and professional follow-ups
  • Collaborated with sales team members to share strategies for securing appointments.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

Education

Bachelor of Science - Psychology

Western Michigan University
Kalamazoo, MI
12.2024

General Education -

Muskegon Community College
Muskegon, MI
09.2015

Timeline

Human Resources Assistant

Mobex Global
05.2023 - Current

Customer Service Representative

DTE Energy
04.2022 - 04.2023

Unit Secretary

Spectrum Butterworth Hospital
02.2021 - 02.2022

Medical Unit Clerk

Bronson Methodist Hospital
05.2017 - 01.2021

Appointment Setter

PNC Bank
01.2016 - 03.2017

Bachelor of Science - Psychology

Western Michigan University

General Education -

Muskegon Community College

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Timyia Riley