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Tina Aliff
Customer Service and Sales
Auburn,Georgia
Work Preference
Summary
Results-driven Customer Service Professional with expertise in sales strategy and customer retention with over 15 years working with HVAC, Plumbing and Electrical Departments. Skilled in using multiple CRM such as Service Titan, On Call Air, Five9 and DialPad, building long-term client relationships and enhancing customer engagement. Focused on driving sales growth through tailored solutions and strategic follow-ups. Skilled in using GoodLeap, GreenSky, Microf, Turns, and Comfort Connect for finance options. Heavy background in construction and business management, working for Ames Tools as a store manager for 10 years.
Overview
38
38
years of professional experience
Work History
Customer Service Concierge
Columbia Home Services
Dallas
06.2025 - 07.2026
- Generated sales through outbound calls and lead follow-up, leveraging customer service to drive revenue.
- Consulted with new and existing customers to identify and recommend tailored product and service solutions.
- Provided customers with product information, pricing and availability.
- Identified and cross-sold additional products or services that met specific customer needs.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representatives to maintain and grow product sales.
- Maintained detailed account records and contact logs to facilitate the sales process.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Utilized CRM software to track sales progress and communicate with customers and team members.
- 15 Years Service Titan, 1 Year On-Call Air, 5 Years Five9, DialPad, Microsoft Word, Teams and Excel experience.
- Letters of Recommendation available on request
Customer Service Sales Representative
JR Bolton Fireplace, HVAC
Sugar Hill
01.2024 - 06.2025
- Contacted new and existing customers to discuss products that meet their needs and service solutions.
- Generated sales through outbound calls and lead follow-up, delivering tailored customer service to meet identified needs.
- Negotiated prices, terms of sale and service agreements to close transactions.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Generated reports on sales performance metrics such as conversion rates, average order size.
- Maintained accurate records of all customer interactions within the company's CRM system.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Facilitated communication between internal departments such as finance and logistics.
- Provided training to new employees on the company's processes related to sales operations.
Customer Service Sales Specialist
Service 1st Pros Heating & Air Conditiong
Monroe
01.2022 - 01.2024
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Engaged customers effectively using strong verbal communication skills to determine their needs and provide tailored solutions.
- Negotiated prices and set up contracts to finalize sales agreements.
- Led sales team to enhance customer satisfaction and streamline operations.
- Handled escalated customer service issues professionally and courteously.
- Tracked daily sales performance metrics such as number of customers served and total revenue generated using CRM.
- Oversaw daily operations to ensure efficient handling of customer inquiries.
- Coached staff on strategies to enhance performance and improve customer relations.
- Participated in regular staff meetings to discuss best practices for providing excellent customer service.
- Supported sales team members to drive growth and development.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
Customer Service Lead/Manager, Sales and Customer Support
ARS Rescue Rooter
Maitland
03.2006 - 03.2016
- Fostered a positive work environment to enhance team collaboration and morale.
- Directed customer service staff activities, including training, coaching and performance management.
- Resolved escalated issues from team members or customers in an efficient manner.
- Monitored team performance and provided constructive feedback regularly.
- Trained new staff on company policies and customer interaction techniques.
- Consulted with customers regarding needs and addressed concerns.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Collaborated with team members to develop effective sales strategies.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored team performance against set targets and KPIs.
Store Manager
Ames Tools
Maitland, Florida
06.1988 - 08.1998
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Trained customers on the use of mechanical drywall tools.
- Recognized locally and corporately for exceeding monthly and yearly sales goals.
- Trained fellow managers in locations throughout Florida on company procedures and policy as well as coached on in person sales, maintaining healthy collections on revolving accounts.
Education
Certificate - HVAC Sales And Customer Service
The EverRest Group
Montgomery, AL01-2023
Sales Training And Retreat
Lead Ninja System
Fort Myers, FL08-2022
Service Titan Administrator
Service Titan Academy
Remote CRM Skills
- Customer relationship management
- Customer engagement strategies
- Customer service management
- Team leadership
- Team collaboration
- Problem solving
- Effective communication
- Customer interaction management
- Sales negotiations
- Empathy display
- Call center experience
- Adaptability and flexibility
Timeline
Customer Service Concierge
Columbia Home Services
06.2025 - 07.2026
Customer Service Sales Representative
JR Bolton Fireplace, HVAC
01.2024 - 06.2025
Customer Service Sales Specialist
Service 1st Pros Heating & Air Conditiong
01.2022 - 01.2024
Customer Service Lead/Manager, Sales and Customer Support
ARS Rescue Rooter
03.2006 - 03.2016
Store Manager
Ames Tools
06.1988 - 08.1998
Certificate - HVAC Sales And Customer Service
The EverRest Group
Sales Training And Retreat
Lead Ninja System
Service Titan Administrator
Service Titan Academy