Patricia Shannon
Customer Service Specialist
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Customer Service Concierge
Wealth Strong Life Solutions
LIttletin, CO
01.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided friendly attentive service to guests, clarifying customer issues or concerns.
Customer Service Concierge Consultant`
Wealth Strong Life Solutions
Littleton, CO
02.2019 - 12.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Associate
T-Mobile
Bellingham, WA
04.2003 - 07.2005
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Improved customer service wait times to mitigate complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Recommended and initiated product offerings to meet customer changing needs.
- Explained benefits, features and recommendations to maximize client retention.
- Promoted brand and marketing campaigns to create interest with customer.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Reviewed account and service histories to identify trends and resolve issues.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Pharmacy Customer Service Representative
Scriptlogic
Las Vegas, NV
10.2001 - 11.2003
- Assisted pharmacist with trouble-shooting pharmacy claims with issues.
- Transmitted claims to insurance companies and worked with switching companies when claims would not process
- Answered telephones to respond to questions or requests.
- On call one week and weekend a month for 24 hour pharmacy technical support.
Education
Associates in Practical Nursing - Nursing
Bellingham Technical College
Bellingham, WA12.1995
Associates in Arts And Science -
Whatcom Community College
Bellingham, WA06.1991
Skills
- Critical Thinking
- Data Management
- Relationship Building
- Basic Math
- Conflict Resolution
- Customer Service
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Organizational Skills
- Team Building
- Active Listening
- People Skills
- Microsoft Office
- Computer Skills
- Good Work Ethic
- Problem Resolution
- Flexible Schedule
Additional Information
- Over 10 years experience in the customer Service Field (inbound call center, upgrades to services/contracts, trained in de-escalating upset callers, processed payments (check or credit card, success in setting up payment arrangements, etc)
- Quick learner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Concierge
Wealth Strong Life Solutions
01.2023 - Current
Customer Service Concierge Consultant`
Wealth Strong Life Solutions
02.2019 - 12.2019
Customer Service Associate
T-Mobile
04.2003 - 07.2005
Pharmacy Customer Service Representative
Scriptlogic
10.2001 - 11.2003
Associates in Practical Nursing - Nursing
Bellingham Technical College
Associates in Arts And Science -
Whatcom Community College
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