CHRISTINA AMBURGEY

• Lead bureau-wide programs, ensuring day-to-day operations support organizational goals.
• Serve as the Bureau for Family Assistance (BFA) main point of contact for the Cabinet Secretary's Office, federal/state officials, and industry leaders to advocate for the bureau and monitor key legislation.
• Enhance online presence of DOHS BFA by effectively managing the website and collaborating with DOHS Communications to produce impactful press releases and engaging social media posts.
• Supervise and mentor technical and administrative staff, balancing workloads and reviewing performance to develop a dependable team.

• Delivered comprehensive administrative support to the State Highway Engineer, 5 Deputy State Highway Engineers/Chief Engineers, optimizing executive workflow across state-level operations.
• Managed quality control and routing for documentation packages across 21 statewide Districts and Divisions; created and audited agreements, memos, and official forms to achieve 100% compliance prior to leadership sign-off.
• Managed communication and resolution processes for high-level constituent inquiries, ensuring effective collaboration with state senators, delegates, and municipal officials.
• Managed travel logistics and processed financial reimbursements for out-of-state travel requests, ensuring compliance with hospitality authorizations and expense settlements.
• Spearheaded quarterly summit logistics for 10 District Engineers, 11 Division Directors, and executive leadership, coordinating agendas, executive briefing binders, venue signage, and minute-taking to enhance communication and collaboration.

• Provided high-level executive support to the Director, managing calendar logistics, prioritizing executive communications, and drafting official agency correspondence and policy memorandums.
• Authored and compiled the WVAC Annual Report for submission to the Governor and WVDOT executive leadership, summarizing statewide aviation achievements, regulatory updates, and financial metrics.
• Orchestrated quarterly commission meetings and statewide industry events (including the Annual WV Aviation Conference, Aviation Hall of Fame and Wall of Valor ceremonies, and Aviation Day at the Legislature), managing site selection, catering logistics, RSVP tracking, and on-site coordination for seamless execution.
• Managed and audited financial transactions to maintain strict budget adherence.
• Collaborated with the DOT Communications Office and Commerce Communications Hub to ensure real-time publication of regulatory notices, meeting schedules, and public resources. Worked with them to identify media opportunities, draft outreach campaigns, and boost public coverage of West Virginia aviation initiatives.

• Conducted comprehensive research and developed critical briefing materials, agendas, talking points, and remarks for high-profile public appearances, events, and press conferences.
• Composed personalized correspondence on behalf of First Lady, addressing public inquiries, managing high-level invitations, and facilitating stakeholder communications.
• Drafted and distributed media advisories, press releases, and advance schedules, ensuring consistent press coverage and successful public appearances.
• Managed official digital presence across the First Lady’s website and public social channels, enhancing public engagement and maintaining brand messaging.
• Spearheaded end-to-end event management for Governor's Mansion functions, including invitation design, guest list curation, RSVP tracking, and cross-functional coordination with executive leadership and culinary staff.
• Managed onboarding of incoming leadership on protocol, systems, and facility management.

Welcomed visitors to the office, identified their needs, and guided them to the correct departments or personnel. Managed incoming calls, routed them to the appropriate staff, and supported citizens with their inquiries. Drafted and mailed certificates, proclamations, and correspondence on behalf of the governor.

Oversaw daily operations of the office, optimizing mail sorting, phone answering, visitor greetings, correspondence creation, and supply procurement. Strategically planned meetings and events while managing vendor agreements to enhance operational efficiency. Administered contact information systems, call sheets, campaign material distribution logs, and document filing to ensure smooth information flow. Orchestrated large-scale virtual and physical mailings on behalf of the candidate, enhancing outreach efforts. Finalized office contracts and executed a comprehensive cleanup of office space following the campaign.

Conducted research to gather information about events to assist press office staff in preparing remarks for the governor. Prepared background information sheets and talking points for the governor for smaller events and activities. Supported planning and execution of media events and press conferences for the governor's office, providing direction and guidelines to media during events. Created personalized correspondence for the governor in response to emails, letters, and invitations received. Maintained and enhanced the governor's website and social media applications.

Managed incoming phone call coverage while delivering exceptional customer service for citizen requests. Coordinated sorting and distribution of mail, drafting official responses to the First Lady's emails, letters, and invitations received. Oversaw maintenance of communication logs and developed or refined databases to enhance operational efficiency. Contributed to multiple special projects throughout the Governor's Mansion and Office of the Governor.

Coordinated daily operations of sales and events office by sorting mail, answering phones, greeting visitors, and printing meeting materials. Completed event request forms and directed calls to relevant sales and event managers. Collected information on hotel events, facilitated negotiations for space contracts, and prepared banquet event orders to satisfy customer expectations. Produced general correspondence on behalf of sales and event managers. Designed and created name tags, menu cards, event signs, registration lists, seating cards, and gift bags as required.

• Board Member, Traffic Director, and DJ for Marshall's official radio station, WMUL-FM
• Member of Women's Studies Student Association (WSSA)