Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tina Baisden

Georgia

Summary

Quality-focused professional with 20 years of experience in conflict resolution, customer communications, and customer satisfaction. Proven track record of delivering exceptional results. Seeking to leverage expertise to excel in next role.

Overview

11
11
years of professional experience

Work History

Marketer Resolutions Representative

Southern Company Gas
03.2022 - Current
  • Handle complex customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution within multi-jurisdictional and multi-functional customer contact teams in support of Southern Company Gas regulated and deregulated utilities. Profficient in both GCMA and CC&B.

Member Engagement Coordinator

SIGNIFY HEALTH
REMOTE
09.2021 - 03.2022
  • Handles outbound calls placed by the telephony system to Medicare and or Medicaid health plan members to offer, explain and schedule a free in home health risk evaluation.

YHA Outbound Contacts Representative

HUMANA
REMOTE
06.2021 - 09.2021
  • Demonstrated ability to explain/educate on the benefits of a service or program and overcome objections to participation.

Loan Consultant

LENDMARK FINANCIAL
30253, GA, USA
06.2019 - 03.2020
  • Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.

Customer Service Representative

AUTONATION HONDA
Atlanta, GA, USA
06.2013 - 06.2019
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Education

Business Management Business Administration -

Georgia State University
Atlanta, GA
12.2016

Skills

  • Proficient in Microsoft Word
  • Excel Spreadsheet Management
  • Presentation Software Proficiency
  • Experienced with QuickBooks Software
  • Email Merge Proficiency
  • Cloud Storage Management
  • Proficient in Google Docs
  • Email Management
  • Experienced in Microsoft Teams Collaboration

References

References available upon request.

Timeline

Marketer Resolutions Representative

Southern Company Gas
03.2022 - Current

Member Engagement Coordinator

SIGNIFY HEALTH
09.2021 - 03.2022

YHA Outbound Contacts Representative

HUMANA
06.2021 - 09.2021

Loan Consultant

LENDMARK FINANCIAL
06.2019 - 03.2020

Customer Service Representative

AUTONATION HONDA
06.2013 - 06.2019

Business Management Business Administration -

Georgia State University

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