Tina Bennett
Merrill,Mi
Summary
Results-driven Healthcare Leader and Registered Nurse with expertise in case management, discharge planning, and patient education. Coordinates care across interdisciplinary teams to ensure safe transitions and compliance in clinical settings. Experienced in improving patient transitions and reducing discharge barriers through effective collaboration with physicians, families, and care teams.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Owner/Operater
Granny's Kitchen and Catering
Merrill, Michigan
01.2023 - Current
- Planned menus for catered events and daily meal service to enhance customer satisfaction.
- Managed customer orders, special requests, and event catering details.
- Built long-term customer relationships through exceptional service, effective engagement, and prompt issue resolution.
- Identified and secured appropriate venues for events, permits, and service arrangements for events, ensuring smooth execution and compliance with regulations.
- Directed setup, staffing, and day-of event operations.
- Ensured the venue was ready before the start of each event by conducting site visits prior to the event day.
- Set pricing structures according to market analytics and emerging trends.
- Supported daily kitchen and catering operations for granny's kitchen.
RN CASE MANAGER
MCLAREN BAY REGION
01.2023 - Current
- Interviewed patients to assess discharge needs, led care coordination rounds, and facilitated referrals for post-hospitalization placement, home care, DME, and infusion services, while addressing avoidable delays and collaborating with families, patients, and care providers to optimize discharge planning.
- Coordinated discharge planning with multidisciplinary teams ensuring safe transitions back into the community.
- Coordinated smooth transitions between hospital, rehabilitation, and home health services to ensure continuity of care.
- Collaborated with interdisciplinary teams to identify and resolve barriers, ensuring safe patient discharges.
- Developed individualized care plans with physicians, social workers, and families.
- Assisted patients with referrals to community resources and support services. to community resources, support services, and post-acute programs.
- Participated in team meetings to discuss treatment options for complex cases.
Medicare Wellness Nurse-Case Manager
MyMichigan Medical Center-Clare
01.2019 - 01.2023
- Developed and executed new Medicare program ensuring compliance, identified high-risk patients, and created safety plans for community support while enhancing patient self-management and self-care.
- Assessed resident wellness needs to tailor interventions and improve care strategies at MyMichigan Medical Center-Clare.
- Educated patients on wellness habits and self-care routines to promote healthier lifestyles and improved health outcomes.
- Identified potential health risks to provide early intervention services.
- Collaborated with multidisciplinary team members to ensure optimal patient outcomes.
- Communicated concerns to physicians, families, and nursing staff.
- Referred patients to specialists or other healthcare providers as necessary.
Adjunct Clinical Instructor
Mid-Michigan Community College
01.2016 - 01.2019
- Developed and organized lesson plans and projects, led meetings, resolved conflicts, supervised students, collaborated with healthcare members to implement patient care and safety protocols, and educated patients and families while maintaining professionalism.
- Modeled patient care standards during hospital and simulation lab rotations
- Supervised student performance during clinical assignments and skill demonstrations
- Guided students through clinical practices to enhance their clinical skills and foster confidence in patient care.
- Evaluated learner competencies using college clinical assessment tools
- Reinforced safety, infection control, and professional conduct expectations
- Provided clear feedback on charting, communication, and bedside care practices
- Monitored student attendance records for accuracy and compliance with school policy.
Registered Nurse
Mid-Michigan Medical Center
01.2007 - 01.2019
- Provided bedside care for medical center patients across acute care units.
- Assessed patient conditions and documented changes in medical records.
- Administered medications and monitored responses under provider orders.
- Coordinated care plans with physicians, therapists, and case managers.
- Responded to urgent patient needs and supported emergency interventions.
- Maintained infection control standards to promote patient safety across Mid-Michigan Medical Center.
- Collaborated with multidisciplinary teams to create and implement individualized treatment plans for optimal patient outcomes.
- Organized workload and developed staffing schedules to ensure adequate patient care coverage.
- Trained new nurses on unit procedures and patient safety practices.
Banquet/Event Supervisor
Soaring Eagle Casino and Resort
Mt. Pleasant, MI
04.1998 - 04.2003
- Coordinated banquet setups and teardown across multiple event spaces, ensuring alignment with client specifications
- Supervised event staff during casino and resort functions
- Guided and directed vendors during set-up, tear-down, and delivery to ensure seamless event execution.
- Communicated regularly with clients regarding their needs prior to the event date.
- Monitored guest service standards during live entertainment events
- Resolved event issues and redirected staff
- Reviewed room layouts, equipment needs, and event timelines to optimize event flow and guest experience
- Trained new team members on resort event procedures
- Communicated schedules and duties with catering and security teams
- Managed complex schedules for cross-functional teams and department leaders.
- Ensured compliance with casino policies and safety guidelines
- Prepared schedule reports and shared updates with management and staff.
Customer Service Manager
Walmart
Houghton Lake, Michigan
01.1994 - 04.1998
- Resolved escalated customer complaints by effectively applying Walmart service policies to ensure customer satisfaction.
- Led Walmart customer service desk operations and daily associate support.
- Coordinated scheduling, breaks, and task coverage across service lanes to maintain operational efficiency and associate support.
- Managed department schedules and daily staff assignments.
- Trained associates on returns, exchanges, and register procedures.
- Managed overstock during shifts by organizing and redistributing excess inventory on the sales floor., restocking, and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Monitored sales floor conditions and corrected display issues.
Team Leader
Wendy's
Clare, Michigan
01.1992 - 01.1994
- Supervised crew during Wendy's shifts and maintained smooth restaurant operations.
- Trained new team members on Wendy's service standards and food safety.
- Monitored drive-thru, front counter, and dining room service flow.
- Coordinated food preparation, holding, and order accuracy across stations.
- Managed cash handling, register procedures, and guest payment transactions.
- Enforced cleanliness, sanitation, and safety practices throughout Wendy's restaurant.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
BACHELOR OF SCIENCE - NURSING-PRESIDENTS LIST
KAPLAN UNIVERSITY
Davenport, IA01-2016
ASSOCIATE OF SCIENCE - NURSING-DEANS LIST
DELTA COMMUNITY COLLEGE
01-2007
Skills
- Patient care
- Care coordination
- Discharge planning
- Medication Reconciliation
- Infection Control
- Emergency Management
- Strategic Planning
- Team leadership
- Staff scheduling
- Staff training
- Vendor management
- Event staffing
- Talent acquisition
- Problem Solving
- Critical Thinking
- Teamwork
- Delegation strategies
- Talent acquisition
Personal Information
Title: Registered Nurse-BSN
Certification
Advanced Cardiac Life Support, Basic Life Support, Pediatric Advanced Life Support, TNCC, EKG Dysrhythmia Interpretation, Medical Billing and Claims
LEADERSHIP
- Developed Medicare Wellness Program
- Super User Trainer-Cerner, Epic EMR Systems
- Implemented Medication Reconciliation Team
- Preceptorship Leader for New Nurses, Educated Nursing Students
Timeline
Owner/Operater
Granny's Kitchen and Catering
01.2023 - Current
RN CASE MANAGER
MCLAREN BAY REGION
01.2023 - Current
Medicare Wellness Nurse-Case Manager
MyMichigan Medical Center-Clare
01.2019 - 01.2023
Adjunct Clinical Instructor
Mid-Michigan Community College
01.2016 - 01.2019
Registered Nurse
Mid-Michigan Medical Center
01.2007 - 01.2019
Banquet/Event Supervisor
Soaring Eagle Casino and Resort
04.1998 - 04.2003
Customer Service Manager
Walmart
01.1994 - 04.1998
Team Leader
Wendy's
01.1992 - 01.1994
BACHELOR OF SCIENCE - NURSING-PRESIDENTS LIST
KAPLAN UNIVERSITY
ASSOCIATE OF SCIENCE - NURSING-DEANS LIST
DELTA COMMUNITY COLLEGE