Tina Berger

FSA, Department of Education experience

- GED

- I reside in the U.S.

- Experience with CLASS

- Proof a U.S. citizen.

- I have passed a criminal background check.

- I have Obtained and Maintained a PIV-I card

Hardwired internet (ethernet) connection

- Internet download speed of 389.21mbps and upload of 48.81 mbps

- Private work area and adequate power source

I have worked phones and chat for the DOE.

• Assisted customers with inquiries and resolved issues through effective communication
• Learned product features and benefits to provide accurate information to customers
• Collaborated with team members to ensure prompt service delivery
• Adapted quickly to new processes and systems for improved service quality
• Maintained knowledge of company policies to address customer concerns accurately
• Documented customer interactions for future reference and process improvement

• Supervised daily operations, ensuring efficient workflow and adherence to company policies.
• Trained staff on operational procedures, improving team performance and service quality.
• Collaborated with management to develop strategies enhancing customer satisfaction and retention.
• Monitored inventory levels, coordinating restocking efforts to maintain optimal supply availability.
• Implemented process improvements that streamlined operations and reduced turnaround times.
• Assisted in budgeting and forecasting efforts, contributing to financial planning accuracy.
• Resolved customer inquiries promptly, fostering positive relationships and repeat business.