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Tina Booker
Wilson,NC
Summary
Results driven -LateStage/Collections/Repossession Representative with years of experience in managing and recovering overdue accounts.
Overview
29
29
years of professional experience
Work History
Repossession Specialist
Sheffield Financial (a division of Truist)
09.2019 - Current
- Experience redemption collections representative: Communicates with customers while negotiating payment plans and resolving billing disputes to ensure timely payments. Proficient in maintaining accurate records. Strong ability to manage sensitive situations while maintaining professionalism and ensuring compliance with industry regulations. Proven track record of reducing outstanding debt and improving cash flow for the business. Handles redemptions from start to finish as well as working charge off accounts both before and after the account has been charged off.
Collections Rep/Trainer
Travel Advantage Network
01.1998 - 01.2017
- Conferred with customers via telephone or email to provide information regarding their account. Responsible for assisting with cancellations and problem-solving customer complaints.
- Provided detailed customer support to ensure the appropriate changes were made to ensure customer satisfaction. Provided referral services to unresolved custom grievances to designated departments for further investigation. Resolved customer service and billing complaints through the exchange of merchandise, refunding of monies and or adjusting bills.
- Resolved customer service and billing complaints through the exchanging of merchandise, refunding of monies and or adjusting bills.
- Assisted in the collections of outstanding balances by providing a 2nd voice. Verified and updated all personal information. Processed refunds when necessary. Trained new collection reps.
Education
Completion of Data Entry/payment Posting - Payment Posting
PTC
Baltimore, MD05.1996
Skills
Customer Support
Data Entry
AWS
Dialer system (Jabber/Nice/Genesys/Five 9)
Computer/multi screens
Accurint
Innovis
CBR reports
Accomplishments
In the time that I’ve been with my current employer I have been their top collector every month. I resolve the customers issues with one call resolutions when possible. Meets/exceeds all goals.
Timeline
Repossession Specialist
Sheffield Financial (a division of Truist)
09.2019 - Current
Collections Rep/Trainer
Travel Advantage Network
01.1998 - 01.2017
Completion of Data Entry/payment Posting - Payment Posting
PTC