Summary
Overview
Work History
Education
Skills
Timeline
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Tina Bourgeois

Denham Springs,LA

Summary

Award Winning Manager with experience in retail management, entertainment, direct selling and restaurant industry prepared to drive store success through strategic planning and effective leadership. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Strong skills in team development, inventory management, customer service, and merchandising. Reliable, adaptable, and focused on creating positive store environment and maximizing sales performance.

I excel in recognizing the needs of a business by evaluating operations practices, team behaviors, and merchandising execution. Successful in both start up and turnaround management roles.

Overview

15
15
years of professional experience

Work History

Certified Store Manager Trainer

Circle K
Denham Springs, LA
02.2024 - Current
  • Led store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Implemented inventory management strategies, reducing waste and optimizing stock levels.
  • Analyzed sales data to identify trends and drive promotional activities.
  • Coordinated staff schedules to meet peak demand while maintaining labor costs.
  • Enhanced customer loyalty programs, increasing engagement and retention rates.
  • Managed daily financial transactions, ensuring accuracy in cash handling and reporting.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Increased store sales by implementing effective marketing strategies and promotional events.

General Manager

Dollar General
Walker, LA
05.2022 - 02.2024
  • Oversaw daily operations to ensure seamless execution of business strategies.
  • Daily execution of effective merchandising and maintenance practices to deliver exceptional store conditions.
  • Managed inventory and loss prevention procedures.
  • Ensured excellent customer experience.
  • Cash control.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions. Maintained labor expectations.

Store Manager

Claire's Stores
Gonzales, LA
09.2019 - 04.2022
  • Led daily store operations, ensuring high levels of customer satisfaction and engagement.
  • Developed and implemented sales strategies to drive revenue growth and achieve target goals.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
  • Trained and mentored staff on product knowledge, customer service techniques, and operational procedures.
  • Ear piercing and direct selling.
  • Oversaw visual merchandising standards, creating an inviting shopping environment that aligns with brand guidelines.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Dollar General
Baton Rouge, LA
05.2017 - 09.2019

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted all hiring, training and on going development of staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Merchandising, stocking, loss prevention controls.

Store Manager

Zales the Diamond Store
Gonzales, LA
04.2011 - 04.2016

Education

Diploma -

Baker High School

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Delta College

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LSU

Certificate -

Serv Safe

Skills

  • Retail Store Operations
  • Exceeding Customer Experiences
  • P & L Management
  • Merchandising Strategies Execution
  • Shrink Reduction / Inventory Management
  • Training, Coaching & Motivating to Excellence
  • Employee scheduling / Payroll Management
  • Multitasking, delegation and organization

Timeline

Certified Store Manager Trainer

Circle K
02.2024 - Current

General Manager

Dollar General
05.2022 - 02.2024

Store Manager

Claire's Stores
09.2019 - 04.2022

Store Manager

Dollar General
05.2017 - 09.2019

Store Manager

Zales the Diamond Store
04.2011 - 04.2016

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Delta College

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LSU

Diploma -

Baker High School

Certificate -

Serv Safe