Tina Bradford

• Answered incoming calls and responded to customer inquiries.
• Assisted in the development of new administrative systems, procedures and policies.
• Met with Tenants and complied their incomes for HUD
• Monthly Urinalysis maintained for all tenants to be done in a timely manner.
• Collect monthly rent checks
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Conducted performance evaluations and recommended training programs for staff development.

• Conducted reviews of quality improvement plans to identify areas for improvement and ensure compliance with applicable regulations.
• Developed and implemented comprehensive strategies to assess, monitor, and improve the quality of services provided.
• Analyzed data from multiple sources including medical records, surveys, and interviews to identify areas for improvement.
• Created reports on performance metrics to ensure compliance with relevant regulations.

• Reviewed and prepared financial documents, such as invoices, purchase orders, contracts, and accounts payable and receivable.
• Compiled data from various sources to generate reports that tracked budget performance and expenditures.
• Entered financial transactions into the company's accounting system with accuracy and attention to detail.
• Prepared monthly bank reconciliations for multiple accounts.
• Processed payments to vendors according to established terms and conditions.
• Managed petty cash funds by reconciling receipts against disbursements.
• Maintained up-to-date records of all financial transactions within the organization's database systems.
• Collaborated with other departments to ensure accurate processing of payrolls and employee expense reports.

• Analyzed company's expenditures and developed financial models.
• Designed forms and templates to streamline workflow processes within organization.
• Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Coordinated meetings, conferences, travel arrangements.
• Set specific goals for projects to measure progress and evaluate end results.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Supervised administrative staff, delegating tasks and managing workload distribution.
• Performed data entry tasks into computer databases from paper documents.
• Identified needs of customers promptly and efficiently.
• Monitored emails, sorted mail and distributed correspondence accordingly.

• Provided guidance and support to prospective students on the admissions process.
• Organized events such as open houses, information sessions, and other outreach activities.
• Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
• Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
• Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential clients.

Visited homes while clients were living out of state.

Made sure their homes were kept in pristine conditions while out of town.

Reported any issues to the client.

• Provided exceptional customer service to ensure customer satisfaction.
• Developed and implemented strategies for providing excellent customer service experience.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.

• Coordinated project schedules and timelines to ensure timely completion of deliverables.
• Facilitated communication between team members and stakeholders for project updates.
• Managed project documentation and ensured compliance with organizational standards.
• Assisted in identifying project risks and developing mitigation strategies collaboratively.
• Organized meetings, prepared agendas, and documented meeting minutes effectively.
• Developed training materials and conducted sessions for new team members on processes.
• Collaborated with cross-functional teams to streamline workflows and improve efficiency.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Provided direction, guidance and support to team members throughout the duration of projects.
• Assessed, monitored and reported on work progression.
• Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
• Maintained a detailed database of project information including budgeting, resources and deliverables.
• Liaised between departments, vendors and clients to monitor project expenses.