Tina Brooks
Frisco,TX
Summary
Dedicated professional with extensive experience in debt collection and billing processes. Known for exceptional attention to detail and effective problem-solving abilities, contributing to increased cash flow and customer satisfaction. The last 9 years at Genesis, I also worked from home. Eager to take on a new role with long-term growth and advancement potential
Overview
21
21
years of professional experience
Work History
Billing Representative
Smith Thompson Security
Plano, TX
03.2024 - Current
- Processed billing inquiries efficiently, ensuring accurate account information for customers.
- Managed collections on overdue accounts, improving cash flow through effective communication strategies.
- Collaborated with departments to resolve discrepancies in billing and service delivery promptly.
- Received incoming information and entered into database system.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assessed accounts for payment status and reached out to customers.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
Debt Collector
Genesis Fs Card Services
Akron, OH
10.2005 - 09.2023
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Managed collections for high-volume accounts, ensuring compliance with regulatory standards.
- Trained and mentored junior collectors on best practices and effective communication techniques.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
Education
Associate of Science - Paralegal Studies/Business
Academy of Court Reporting
Fairlawn, OH06-2003
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Customer service
- Payment posting
- Multitasking
- Time management
- Call center experience
- Problem-solving abilities
- Reliability
Timeline
Billing Representative
Smith Thompson Security
03.2024 - Current
Debt Collector
Genesis Fs Card Services
10.2005 - 09.2023
Associate of Science - Paralegal Studies/Business
Academy of Court Reporting