Tina Buggs
Summary
Results-driven Customer Service Specialist recognized for elevating customer satisfaction by efficiently resolving issues and enhancing operational workflows. Proven ability to support office management and improve interdepartmental communication, leading to increased efficiency and client retention. Dedicated to implementing effective solutions that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Real Estate Office Manager
Carlyle Estate
Merrillville, IN
05.2024 - Current
- Managed daily operations of the real estate office effectively.
- Oversaw property listings on various real estate platforms.
- Assisted agents with documentation and transaction processes efficiently.
- Implemented office policies to enhance workflow and communication.
- Cultivated relationships with vendors to ensure timely support for office operations.
- Streamlined physical filing systems and computer database for efficient information retrieval.
- Reviewed monthly invoices from suppliers and vendors for accuracy; processed payments in a timely manner.
- Generated various financial documents such as profit and loss statements, budgets, using accounting software packages.
- Assisted in preparing financial reports such as balance sheets, income statements, expense reports.
Denial Specialist
Franciscan Health
02.2024 - 04.2024
- Review and resolve denied insurance claims.
- Analyze denial reasons and process appeals.
- Took proactive steps to prevent denials, enhancing approval rates
- Reviewed documentation to identify and correct errors, ensuring accuracy in claims processing
- Followed up with insurance to ensure timely payment of claims
- Collaborate with other departments to align interdepartmental functioning, expectations and goals.
Administration Assistant
WeCare Childcare Center
01.2020 - 01.2024
- Coordinated scheduling of meetings and appointments to optimize staff availability and resource allocation.
- Managed phone communications and voicemails, ensuring timely responses and effective customer service.
- Managing correspondence, maintaining health records.
- Preparing documents like memos and reports.
- Performed bookkeeping tasks, processed payroll, and managed billing records to ensure financial accuracy.
- Facilitated communication between parents and staff to effectively address inquiries and concerns, enhancing relationship and trust.
- Maintaining student records, assisting with enrollment, and preparing documents and reports.
- Assist daycare directors with preparing reports and ensuring compliance with state licensing documentation.
- Order office supplies, maintain office equipment, and organize daycare events
Customer Service Specialist
Allina Health
06.2015 - 01.2020
- Resolved overdue bills and collected payments from individuals and businesses, improving cash flow.
- Initiated follow-up communications with insurance carriers and physicians to ensure timely processing of claims.
- Conducted follow-up on responses regarding denied claims to ensure prompt resolution and minimize delays.
- Coordinated insurance verification of coverage and obtained authorization.
- Coordinated cases between patients, clinical areas, and providers, enhancing communication and service delivery.
- Assisted nursing units by scheduling appointments for mammograms and breast biopsies, ensuring timely patient care.
- Collaborate with other departments to align interdepartmental functioning, expectations and goals.
- Prepare data, including case information, and provide reports.
- Participated in ongoing proprietary product training and certifications to become more of an asset and advance knowledge in problem solving, CRM software, and customer service.
Education
Bachelor of Arts -
Augsburg University
05-2020
Associate of Science -
North Hennepin
05-2019
Skills
- Real estate marketing
- Customer service
- Issue and Complaint Resolution
- Conflict resolution
- Sales strategy
- Customer engagement
- Business development
- Project Management
- Administrative oversight
- Performance assessment
- Call Center Environments
- CRM Software
- Microsoft Office
- Excel Spreadsheet
- Google Suite
- Microsoft Teams
- Financial reporting
- Problem Resolution
- Remote work efficiency
- Team leadership
- Conflict mediation
- Effective communication
- Educational programming
- Call Documentation
Education
other
Timeline
Real Estate Office Manager
Carlyle Estate
05.2024 - Current
Denial Specialist
Franciscan Health
02.2024 - 04.2024
Administration Assistant
WeCare Childcare Center
01.2020 - 01.2024
Customer Service Specialist
Allina Health
06.2015 - 01.2020
Associate of Science -
North Hennepin
Bachelor of Arts -
Augsburg University