Tina Burnell
Mount Airy,NC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Renfro Brands
10.2015 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Assisted call-in customers with questions and orders.
- Managed approximately 75 incoming calls, emails, and LiveChat messages per week from customers.
- Logged call information and solutions provided into an internal database.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
Back Office Assistant
JD Coalson Bookkeeping And Tax Services
07.2013 - 07.2015
- Handled sensitive information discreetly while maintaining strict confidentiality protocols within the workplace.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Provided administrative support with accurate document preparation and data entry.
Accounts Payable Clerk
BCJ Trucking, Inc
07.2005 - 04.2012
- Streamlined invoice processing by implementing efficient filing and tracking systems.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reviewed vendor invoices for appropriate documentation and validity before payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled bank accounts to verify the accuracy of cash records.
- Matched purchase orders with invoices and recorded necessary information.
- Studied records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
- Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
- Entered figures using a 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
Associate of Applied Science - Office Systems Technology
Surry Community College
Dobson, NC05.2004
High School Diploma -
North Surry High School
Mount Airy, NC06.1992
Skills
- Customer Service
- Call Center Experience
- LiveChat Messaging
- MS Office
- Remote Office Availability
- POS Systems and Ordering Platforms
- Accounts Payable
Timeline
Customer Care Representative
Renfro Brands
10.2015 - 01.2024
Back Office Assistant
JD Coalson Bookkeeping And Tax Services
07.2013 - 07.2015
Accounts Payable Clerk
BCJ Trucking, Inc
07.2005 - 04.2012
Associate of Applied Science - Office Systems Technology
Surry Community College
High School Diploma -
North Surry High School
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