Karen Shores

• Procure and manage 5 sales rep groups for specialty fashion brands
• Create sales tools for rep groups and assist with key accounts
• Attend 3 major gift shows to support sales reps and promote brands.
• Collaborate with the director of sales on business and volume.
• Supervised a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration with training to create and maintain a stronger customer service team.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.

• Evaluated customer information to explore issues, develop potential solutions maintaining high-quality service
• Manage and coordinate sales reps for 2 brands
• Provided customer support to internal and external customers in fast-paced environment
• Develop tools for sales reps to be more successful
• Boosted sales revenue by skillfully promoting diverse style substitution options
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes

• Trained both internal and external customers in use of NC Job Connector and other job search sites
• Evaluated customers abilities and developed training and education plans to assist customer in achieving their career path
• Increased client employment success rate by 80% with education assistance

• Managed career center and developed outside resources for new center
• Facilitated training for customer resume writing and interview skills
• Certified through local employer to administer pre-employment testing in a group setting

• Observed customer service interactions and coached employees on ways to increase customer service scores
• Managed customer experience exceeded expectation
• Worked with employees developing ways to meet and exceed deposit and loan sales goals through training on new policy and procedure
• Maintained documentation for compliance and audit purposes

• Maintained public information service and responded to requests for information including public and private information
• Attended all meetings of town board and relayed 100% efficiency meeting minutes
• Interacted with diverse cultural of people from customers to city officials

• Supervised and managed employees
• Used effective coaching to help employees develop and grow with company
• Assisted team in successfully meeting goals at 90% of budget

Magna Cum Laude

High concentration in Human Resources related courses