Tina Bush
Garfield Hts, OH
Summary
Proven customer service expert from Lands End, adept in problem-solving and teamwork, significantly improved customer satisfaction through meticulous attention to detail and efficient time management. Leveraged strong communication skills and GPS technology for precise deliveries, enhancing user experience and fostering repeat business.
Overview
19
19
years of professional experience
Work History
Delivery Driver
Roadie
09.2022 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Lands End
10.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Rideshare Driver
Uber
03.2017 - 06.2020
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Customer Service Representative
Williams-Sonoma Inc
10.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service/Troubleshooting
Universal Electronics Inc
07.2014 - 07.2015
- Enhanced overall department efficiency through continuous process improvement initiatives and implementing best practices.
- Contributed to client retention efforts by consistently delivering timely and accurate services that exceeded expectations.
- Provided customer service to cable customers and provided troubleshooting for minor issues and scheduled repair appointments.
Data Entry/Batching Operator
Charter One Bank
03.2005 - 08.2013
- Batched checks and deposit slips into trays, then keyed the data into the system in very heavy volume.
- Elevated customer satisfaction rates with consistent adherence to product specifications during the batching process.
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
Timeline
Delivery Driver
Roadie
09.2022 - 08.2024
Customer Service Representative
Lands End
10.2020 - 01.2023
Customer Service Representative
Williams-Sonoma Inc
10.2017 - 01.2018
Rideshare Driver
Uber
03.2017 - 06.2020
Customer Service/Troubleshooting
Universal Electronics Inc
07.2014 - 07.2015
Data Entry/Batching Operator
Charter One Bank
03.2005 - 08.2013
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