Tina Butler

• Started out as a CSR and within 6 months I was moved to Specialty Equipment Tech. American Home Patient is a DME Company that takes care of people that have any kind of respiratory problems (oxygen, Cpap, Bipap, etc) or that may need a wheelchair, walker, hospital bed etc. I am very hands-on with the patients and equipment that each may need assistance with. I also help run the office (answer phones, run insurance, take payments, order supplies, inventory, etc) I have delivered equipment to patients homes, or facility that they may in and explain and demonstrate how to use what the Doctor sent over for them to receive if they can’t make it into the office. I am on call every other week.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

This position as a PCT is making rounds every other hour (even hour) to check and make sure the patient is doing OK and if there is anything I can get them or help them do, check and document everything they input and output. Give showers, or beds baths if they are TC and walk them if they want to stretch their legs. Serve each patient breakfast, lunch, and dinner. Make sure they are getting the right food and beverages on their tray. If the patient is on isolation I must scrub in and dress appropriately to enter their room. Daily I have 15 patients by myself, and I am assisting each 1 of them the whole 12 hours I am working. I have experience in documenting and chart charges to each patient.

• Established strong relationships with parents and the children.
• Trained and motivated employees to perform daily business functions.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.