Tina Carlson-Vettori
Calumet,MI
Summary
I am highly interested in the position of Administrative assistant/benefit specialist position within the ACT team. I have had extensive healthcare experience and am familiar with Copper Country Mental Health and the Act team.
I am resourceful and professional in customer-facing roles. Specializes in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Also has handled multiple insurances dealing with pharmacy billing and dental billing.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Receptionist
Keweenaw Dental
Houghton, MI
02.2025 - Current
- Greeted patients warmly and ensured a welcoming atmosphere at the dental office.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Coordinated billing processes and verified insurance information for patients.
- Answered phone calls promptly and addressed inquiries related to dental services.
- Communicated effectively with patients to provide clear instructions for procedures.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Senior Certified Pharmacy Technician
Walgreens
Houghton, MI
10.2015 - 04.2026
- Managed medication dispensing and inventory control for pharmacy operations.
- Maintained compliance with safety regulations and pharmacy policies daily.
- Coordinated with healthcare providers to resolve prescription-related issues promptly.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Participated in continuing education programs designed to enhance job knowledge.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Resolved billing issues with insurance companies or other third-party payers.
- Adhered to infection control guidelines when handling hazardous materials.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Coordinated with healthcare providers to clarify prescription orders.
Pharmacy Technician
Aspirus
Laurium, Michigan
08.2012 - 09.2015
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
Education
High School Diploma -
South High School
Pueblo, CO05-1996
Some College (No Degree) - Biological Sciences
Michigan Technological University
Houghton, MINo Degree - General Studies
Hancock Public Schools
Hancock MICertification
- American Red Cross CPR Certified
- Michigan Lara certified pharmacy technician
- PTCB certified pharmacy technician
Other Organizations
- Previous Osceola Township Deputy Clerk
- Previous City of Hancock Election Inspector
- Previous Private Home Health for a gentleman with multiple sclerosis
References
Katherine Schrieber Registered Pharmacist PharmD
124 Florida st
Laurium MI (906)231-6046
Kelly Wittenberg Registered Pharmacist
54141 Traprock Valley rd
Lake Linden MI 49945 (906)281-0903
Diana Jones Retired Social Security Administration
10542 79th st
Pleasant Prairie WI 53158 (906)281-6057
Timeline
Receptionist
Keweenaw Dental
02.2025 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2015 - 04.2026
Pharmacy Technician
Aspirus
08.2012 - 09.2015
High School Diploma -
South High School
Some College (No Degree) - Biological Sciences
Michigan Technological University
No Degree - General Studies
Hancock Public Schools