Summary
Overview
Work History
Timeline
Generic

TINA CARSTON

Studio City,CA

Summary

Successful and driven sales professional with extensive experience shown in new customer acquisition and retained customer relationships.

Proven ability of taking an upwards of 400 prospects monthly via various channels.

Effective communication and drive has netted highest customer closing ratio company-wide.

Overview

14
14
years of professional experience

Work History

Internet Sales Manager/Finance Manager

Audi Beverly Hills
Beverly Hills, CA
09.2016 - Current
  • Communicate effectively with prospects to assist in the purchase or lease of new and used cars Demonstrate thorough use of vehicle Analyze credit and work history to determine best rate for purchase or lease Provide quick and thorough information to retail, phone and internet customers Document all information in CRM Provide on-going services via follow-up.
  • Prospect for customers via referrals, service customers and lease portfolio management.
  • Offer vehicle financing and insurance to customers and provide them with thorough explanations of aftermarket products and extended warranties.
  • Establish and maintain positive working relationships with all sources of finance products factory and otherwise.
  • Submit proper documentation to obtain approval for all finance transaction.
  • Ensure 100% compliance with all state and federal laws and regulation.

Finance Manager

Shift Technologies
Los Angeles, CA
02.2021 - 04.2022
  • Communicate effectively with prospects to assist in the purchase or lease of new and used cars Demonstrate thorough use of vehicle Analyze credit and work history to determine best rate for purchase or lease Provide quick and thorough information to retail, phone and internet customers Document all information in CRM Provide on-going services via follow-up.
  • Prospect for customers via referrals, service customers and lease portfolio management.
  • Offer vehicle financing and insurance to customers and provide them with thorough explanations of aftermarket products and extended warranties.
  • Establish and maintain positive working relationships with all sources of finance products factory and otherwise.
  • Submit proper documentation to obtain approval for all finance transaction.
  • Ensure 100% compliance with all state and federal laws and regulation.

Senior Loan Officer

National Auto Loan Network
Newport Beach, CA
08.2015 - 04.2016
  • Meet with customers by phone or in person to recommend loan products and other services that are in the best interest of the customer, given the customer's financial status, goals, needs, etc Exercises discretion and independent judgment in comparing and evaluating possible lending products as well as other Bank products that suit the customer's financial situation
  •  Manage the loan application process, in conjunction with the Branch QC Coordinator and/or Loan Officer assistant, to assist customers in completing loan applications, collect information to be verified, identify additional information to be provided or obtained, and provide all disclosures and forms to customers as required by company policy.

Retail Sales/Internet Sales Manager

Mercedes Benz South Bay
Torrance, CA
09.2011 - 08.2015
  • Engage with customers and establish a positive rapport to understand their vehicle needs and preferences through phone calls, emails, and online chats.
  • Respond to online inquiries promptly and professionally.
  • Utilize various online platforms and tools to generate and manage leads.
  • Provide detailed information about various car models, features, pricing, and options to help customers make informed decisions.
  • Conduct test drives to showcase vehicle performance and answer any questions or concerns. Conduct virtual product demonstrations and provide personalized presentations to prospective customers.
  • Assist customers in the vehicle selection process, considering their budget, lifestyle, and specific requirements.
  • Negotiate pricing and financing options to ensure a satisfactory sales transaction for both the customer and the dealership.
  • Collaborate with the sales team to meet monthly sales targets and achieve customer satisfaction goals. Maintaining CSI above regional average.
  • Stay up to date in product knowledge, current promotions, and industry trends to effectively communicate with customers.
  • Handle customer inquiries, follow up on leads, and maintain strong customer relationships throughout the sales process.
  • Coordinate with other departments, such as finance and service, to ensure a seamless buying experience for customers.
  • Uphold a professional and ethical approach in all interactions, adhering to company policies and regulations.Communicate effectively with prospects to assist in the purchase or lease of new and used cars.


  • Structure lease and finance deals.
  • Maintain Product Knowledge through dealer training and self-study Follow up on sale to determine customer satisfaction and reinforce the sale.

Sales/Auto Alert Specialist

Beverly Hills Porsche
Beverly Hills, CA
06.2014 - 01.2015
  • Communicate effectively with prospects to assist in the purchase or lease of new and used cars.
  • Demonstrate thorough use of vehicle Analyze credit and work history to determine best rate for purchase or lease Provide quick and thorough information to retail, phone and internet customers Document all information in CRM Provide on-going services via follow-up.
  • Prospect for customers via referrals, service customers and lease portfolio management.

Timeline

Finance Manager

Shift Technologies
02.2021 - 04.2022

Internet Sales Manager/Finance Manager

Audi Beverly Hills
09.2016 - Current

Senior Loan Officer

National Auto Loan Network
08.2015 - 04.2016

Sales/Auto Alert Specialist

Beverly Hills Porsche
06.2014 - 01.2015

Retail Sales/Internet Sales Manager

Mercedes Benz South Bay
09.2011 - 08.2015

Similar Profiles

CREATE PROFILE
TINA CARSTON