Tina Chappell
Rockmart,GA
Summary
Versatile and results-oriented, I leveraged expertise in bakery operations and sanitation protocols at Ingles Markets Inc to enhance department efficiency and customer satisfaction. Demonstrated exceptional leadership in implementing cost-saving measures and resolving complaints, achieving significant improvements in service quality. Skilled in food preparation and team collaboration, I consistently exceed production targets and quality standards.
Overview
10
10
years of professional experience
Work History
Assistant Bakery Manager
Ingles Markets Inc
05.2024 - Current
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive outcomes.
Certified Operator
Meggitt Polymers and Composites
11.2018 - 04.2024
- Conducted regular equipment checks to identify potential issues before they affected productivity or quality outcomes.
- Collaborated with team members to achieve production goals and maintain high-quality standards.
- Consistently met or exceeded daily production targets while maintaining strict quality control measures.
- Ensured accurate documentation of production data for analysis, reporting, and decision-making purposes.
- Assisted in the training of new operators to ensure consistent knowledge among team members.
- Enhanced production efficiency by implementing new operational strategies and techniques.
- Demonstrated adaptability in learning new technologies quickly as they were incorporated into the plant''s operations.
CAP Team 2 Associate
Walmart
11.2014 - 11.2018
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Processed damaged items according to store guidelines while minimizing waste through effective salvage procedures.
- Provided excellent customer service by addressing inquiries and resolving issues promptly and professionally.
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance on the sales floor.
Education
Graduate Certificate - Accounting
Carroll Technical Institute
Carrollton, GA05-1992
High School Diploma -
Rockmart High School
Rockmart, GA05-1983
Skills
- Food preparation
- Product rotation
- Supply ordering
- Cost control
- Bakery operations
- Organizational skills
- Computer proficiency
Timeline
Assistant Bakery Manager
Ingles Markets Inc
05.2024 - Current
Certified Operator
Meggitt Polymers and Composites
11.2018 - 04.2024
CAP Team 2 Associate
Walmart
11.2014 - 11.2018
Graduate Certificate - Accounting
Carroll Technical Institute
High School Diploma -
Rockmart High School
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