Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Operations Coordinator
DHL Global Forwarding
03.2021 - Current
Provided direction and guidance to internal teams in order to achieve targets.
Implemented troubleshooting, root cause analysis and issue resolution.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with area managers to evaluate needs and optimize operational plans.
OPERATIONS ASSISTANT MANAGER
Hitachi Group
08.2012 - 07.2021
Coordinated with General Manager in different operational issues and promotional activities.
Supervised operations team to support operational excellence and excellent customer service.
Developed systems and procedures to improve operational quality and team efficiency.
Taught employees how to collaborate on daily job tasks and achieve service targets.
OPERATIONS CO-ORIGINATOR
DHL Danzas
12.2009 - 08.2012
CLEARING OFFICER
DHL Airport
07.2008 - 12.2009
OPERATIONS CLERK
DHL SUPPLY CHAIN LTD
01.2006 - 12.2007
Education
Licensed Logistician -
ZCILT
11.2017
Certified -
Diploma in Clearing, Forwarding & Shipping Management
01.2017
Advanced Diploma -
Zambia Institute of Management
06.2008
Diploma in Clearing, Forwarding & Shipping Management II -
Zambia Institute of Management
12.2007
Diploma in Clearing, Forwarding & Shipping Management I -
Zambia Institute of Management
06.2007
School Certificate -
Kemuzi High School
01.2005
Skills
Communication
Interpersonal
Organizational
Computer literate
Logistics/distribution
Operational Issues
Import/Export
Warehousing
Shipping
Inventory Control
Sales Oriented
Team Player
Document Control
Performance Reporting
Logistics Oversight
Customer Service
Workflow Optimization
Process Improvement
Performance Monitoring
Operations Management
Team Leadership
MS Office
Problem-Solving
Computer Packages
MS Office (MS Word, MS PowerPoint & MS Excel)
MS Outlook, Email, Internet
Birth Year
1987
Interests
reading novels, watching movies and collection of novels
Personal Information
Health: Excellent
Gender: Female
References
Carol Hatcher, LV.NET, Las Vegas, Nevada, +702 244 0996