Tina Coins
Memphis,TN
Summary
Dependable and results-oriented professional with extensive experience in clerical roles and database management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Adaptable team player recognized for efficiently executing tasks in diverse office environments.
Overview
4
4
years of professional experience
Work History
Pro Sales Associate
Home Depot, USA
Memphis, Tennessee
06.2023 - Current
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and provided answers to questions, fostering a positive experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Executed daily tasks with accuracy and efficiency, contributing to smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Clerical Specialist
Shelby County Property Assessor's Office
Memphis, Tennessee
03.2022 - 04.2023
- Utilized database software to enter and update property assessment records.
- Prepared reports for property assessments and tax valuations, contributing to informed decision-making.
- Computed and recorded data for accurate reporting.
- Maintained database systems by entering new and updated information.
- Performed data entry duties using a variety of software programs.
- Coordinated office activities to ensure timely completion of clerical tasks.
- Collaborated with team members, enhancing workflow and communication processes for improved team dynamics.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted with special projects, including mailings and filing system updates.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Operated standard office equipment including copiers, printers, fax machines.
- Scanned documents into electronic format for archival purposes.
Education
Diploma (Professional) - Medical Secretary
Rice College (Career College)
Memphis, TN06-1992
Certification - Database Management And CRT
Memphis Area Vocational And Technical
Memphis, TN07-1981
Some College (No Degree) - Business Administration And Management
Christian Brothers University
Memphis, TNSkills
- CRM expertise
- Sales analytics
- Sales software navigation
- Client engagement
- Customer service
- Database maintenance
- Document management
- Data entry accuracy
- Cash handling
- Cross-functional collaboration
- Multitasking ability
- Communication skills
Education and Training
Shelby County Workforce Development Courses
Accomplishments
- Cashier of the Year 2024 HOME DEPOT, USA
- Top Pro Sales Performer Q4 2025 $2M HOME DEPOT, USA
Timeline
Pro Sales Associate
Home Depot, USA
06.2023 - Current
Clerical Specialist
Shelby County Property Assessor's Office
03.2022 - 04.2023
Diploma (Professional) - Medical Secretary
Rice College (Career College)
Certification - Database Management And CRT
Memphis Area Vocational And Technical
Some College (No Degree) - Business Administration And Management
Christian Brothers University