Tina Colquitt
Eastampton
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 20-years of success in collections and service positions.
Experienced with resolving complex disputes and managing client relations. Utilizes conflict resolution techniques to address and solve issues efficiently. Track record of effective communication and problem-solving that enhances team performance and client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Resolution Specialist
Med-Metrix Inc.
12.2021 - Current
- Manage a continuous and high volume of in-bound calls from patients, health systems, and insurance carriers, while simultaneously navigating and updating numerous systems, to resolve patient account inquiries.
- Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines.
- Responsible for meeting monthly goals and quality.
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Follow up with payers to ensure timely resolution of all outstanding claims via phone, emails, faxes or websites.
Collections Specialist II
Cooper Health System
04.2019 - 12.2021
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Entered patient insurance, demographic and health information into system.
- Utilize all other CUH information systems needed to manage accounts in a timely and accurate manner. Including but not limited to Epic, HealthQuest, IDX and other information systems deemed necessary.
- Contact payor as necessary to obtain information regarding payment.
- Monitor work to ensure that quality assurance and productivity standards are met.
- Mentored new members on scripts, strategies and company information to maximize performance.
Senior Collections Specialist
C&H Collection Services
08.2014 - 03.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Reviewed accounts to determine payment plan compliance.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded and updated customer personal accounts with accurate contact information.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Customer Service Representative Agent
Freedom Mortgage Corporation
01.2014 - 03.2014
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered 45+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.1982
Skills
- Epic Knowledge
- Team-oriented
- Credit and collections
- CPT & Medical Terminology
- Billing practices
- Assertiveness
- Document preparation
- Information collection
- Problem-solving
- Time management
Certification
- State of New Jersey Department of Law and Public Safety
- Security Officer Unarmed Certification #608943C
Timeline
Patient Resolution Specialist
Med-Metrix Inc.
12.2021 - Current
Collections Specialist II
Cooper Health System
04.2019 - 12.2021
Senior Collections Specialist
C&H Collection Services
08.2014 - 03.2019
Customer Service Representative Agent
Freedom Mortgage Corporation
01.2014 - 03.2014
High School Diploma -
Trenton Central High School
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