Tina Crosby
Baxley,GA
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am currently badged at Nuclear Site. I am familiar with the plant, locations inside and outside the PA and Safety .
Overview
23
23
years of professional experience
Work History
Account Manager
Newbold Services
08.2004 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees.
- Maintained ideal safety standards and consistently low accident record.
- Motivated team members to meet demanding project targets without sacrificing quality.
- Enforced policies to keep work consistent, accurate and hazard-free.
- Set schedules and ordered work for maximum efficiency at each site.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Social Worker/Activity Director
Appling Healthcare System- Nursing Home
04.2001 - 05.2004
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Certified Nursing Assistant
Altamaha Technical College
Jesup, GA12.1997
High School Diploma -
Appling County High School
Baxley, GA05.1995
Skills
- Accounts Payable and Accounts Receivable
- Trade Requirements
- Data Imports
- Time Management
- Critical Thinking
- Employee Timesheet Processing
- Maintaining Clean Work Areas
- Office Supplies and Inventory
- Account Management
- Employee Performance Reviews
- Management
Timeline
Account Manager
Newbold Services
08.2004 - Current
Social Worker/Activity Director
Appling Healthcare System- Nursing Home
04.2001 - 05.2004
Certified Nursing Assistant
Altamaha Technical College
High School Diploma -
Appling County High School
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