Tina Cross
Blackwood,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Children Hospital of Philadelphia
Philadelphia, PA
04.2023 - Current
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Patient Service Representative
Perelman Center, Hospital of the University of Pennsylvania
Philadelphia, PA
12.2021 - 12.2022
- Answered incoming calls in a professional manner.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned documents into electronic health record system as needed.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Unit Secretary
Hospital of the University of Pennsylvania
Philadelphia, PA
06.2017 - 12.2021
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs
Housekeeping Attendant - Part-Time
Hospital of the University of Pennsylvania
Philadelphia, PA
02.2012 - 06.2017
- Disinfected surfaces using appropriate products and methods.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
- Provided excellent customer service by addressing complaints in a timely manner.
Education
Certificate - Pharmacy Technician
Rowan College At Gloucester County
Sewell, NJ08-2015
Some College (No Degree) - Ultrasound Technician
Rowan College At Gloucester County
Sewell, NJ09-2014
Certificate - Cardiovascular Technology
Harrison Career Institute - Deptford
Woodbury, NJ05-2005
High School Diploma -
Cumberland Regional High School
Seabrooks,NJ06-1981
Skills
- Customer Service
- Dependable and Responsible
- Social Perceptiveness
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking
- Organizational Skills
- Problem-Solving
Timeline
Patient Service Representative
Children Hospital of Philadelphia
04.2023 - Current
Patient Service Representative
Perelman Center, Hospital of the University of Pennsylvania
12.2021 - 12.2022
Unit Secretary
Hospital of the University of Pennsylvania
06.2017 - 12.2021
Housekeeping Attendant - Part-Time
Hospital of the University of Pennsylvania
02.2012 - 06.2017
Certificate - Pharmacy Technician
Rowan College At Gloucester County
Some College (No Degree) - Ultrasound Technician
Rowan College At Gloucester County
Certificate - Cardiovascular Technology
Harrison Career Institute - Deptford
High School Diploma -
Cumberland Regional High School
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