Summary
Overview
Work History
Education
Skills
Timeline
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Tina Do

Centennial,CO

Summary

Dedicated and detailed-oriented Quality Supervisor with PTCB certification and extensive experience in sterile compounding pharmacy operations. Proficient in Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP), committed to ensuring compliance with regulatory standards while maintaining high-quality standards in pharmaceutical compounding. Focused Quality Control/Assurance Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.

Overview

11
11
years of professional experience

Work History

Quality Assurance/Quality Control Supervisor

Leiters
06.2020 - Current


  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
  • Supervised and directed quality personnel through effective mentoring, coaching and work delegation.
  • Streamlined production efficiency by optimizing quality assurance/control procedures for maximum output.
  • Enhanced product quality by implementing rigorous inspection processes and protocols.
  • Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
  • Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
  • Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
  • Developed comprehensive training materials to ensure consistent performance among team members.
  • Advocated for a culture of continuous improvement within the organization by sharing best practices and promoting open dialogue among team members about potential enhancements to current workflows.
  • Collaborated with cross-functional teams to address quality concerns and develop solutions proactively.
  • Managed a diverse team of quality technicians, fostering collaboration and open communication.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Cultivated professional working relationships with peers and supervisors.
  • Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
  • Identified areas of improvement, implementing necessary changes to enhance overall product quality.
  • Updated SOP’s and helped establish new processes within the Quality Department when needed
  • Created forms in MasterControl
  • Reviewed and created COA’s for release of products
  • Review documentation and accuracy of test results and report/investigate any testing that came back out of specification.

Shift Supervisor/Shipping Coordinator

Kroger Pharmacy - Central Fill Distribution Center
01.2019 - 06.2020
  • Determined work procedures, prepared work schedules, and expedited workflow while maintaining facility compliance with HIPAA regulations and standard safety procedures
  • Established protocols for efficient storage, staging, and timely shipments
  • Oversee the production of technician and clerks to efficiently send out shipments on time daily
  • Helped to trouble shoot and fix any issues that occurred on the production line
  • Creating and maintaining schedules for the associates on my shift
  • Responsible for writeups, reviews, and any other correspondence with the associates to help better production numbers and meet the needs of the company.

Hospice Liaison/Compounding Pharmacy Technician

Gibson Pharmacy
07.2013 - 01.2019
  • Processed intake of new hospice patients into client portal
  • Compounding technician responsible for creation of custom medications
  • Submitted prior authorizations for compounded medications not covered through insurance
  • Acted as a liaison between the patient and the physicians’ office to efficiently obtain prior authorization approval on medications not covered
  • Accurately took new/refill orders from hospices for verification from on duty pharmacist
  • Responsible for expediting STAT orders and communicating with hospice drivers to get medications to patients expeditiously
  • Assisted retail department with filling medications, inputting prescriptions, fielding phone calls, and POS transactions
  • Managed inventory of compounding ingredients/medications.

Education

Bachelor’s degree in Biological and Physical Sciences -

University of Houston-Downtown

Skills

  • Proficient in Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP)
  • Strong attention to detail and accuracy in documentation and record keeping
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment and collaborate with cross-functional teams
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • Strong analytical and problem-solving skills
  • Commitment to continuous learning and professional development

Timeline

Quality Assurance/Quality Control Supervisor

Leiters
06.2020 - Current

Shift Supervisor/Shipping Coordinator

Kroger Pharmacy - Central Fill Distribution Center
01.2019 - 06.2020

Hospice Liaison/Compounding Pharmacy Technician

Gibson Pharmacy
07.2013 - 01.2019

Bachelor’s degree in Biological and Physical Sciences -

University of Houston-Downtown

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Tina Do