Tina Duong
Tampa,FL
Summary
Skilled Insurance Producer known for efficient task completion, fast learning and resourcefulness. Skilled in risk assessment, client relationship management, and policy customization to meet diverse needs. Excel at communication, negotiation, and problem-solving, ensuring seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive
Tampa, FL
08.2022 - 07.2024
- Provided customers with comprehensive details about plan characteristics, costs, and accessibility.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.
Account Specialist
Concentrix/Robinhood
Tampa, FL
12.2020 - 08.2022
- Managed and processed a daily volume of over 700 applications with a focus on fraud reduction.
- Facilitated stock and trading transactions and troubleshooting any errors
Service Manager
Chipotle
Tampa, FL
07.2018 - 12.2020
- Managed employee turnover strategies to enhance operational efficiency and staff morale.
- Orchestrated scheduling, payroll, forecasting and labor management to align workforce capacity with operational requirements.
- Spearheaded training and development initiatives for staff.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Optimize inventory management processes to minimize waste and maximize profitability.
Insurance Agent
Thuy Murray State Farm
Tampa, FL
02.2018 - 10.2018
- Prospected potential customers by cold calling individuals to introduce products and services.
- Provided interpretation services to assist in communication with Vietnamese-speaking clients
- Delivered more than half of total sales leads (60%), highlighting strong comprehension of customer needs, proficient prospecting strategies, and successful development of valuable business connections.
Education
Associate of Science - Business Administration
Hillsborough Community College
Tampa05-2022
Associate of Science - Business Administration And Management
University of South Florida
Tampa, FLSkills
- Account Management
- Customer Service
- CRM Software
- New Client Acquisition
- Policy writing
- Staff Training and Development
- Budgeting and forecasting
- Fraud and anomaly analysis
Certification
- 2-20 PNC FL License W558201
Languages
Vietnamese
Professional
Timeline
Insurance Agent
Progressive
08.2022 - 07.2024
Account Specialist
Concentrix/Robinhood
12.2020 - 08.2022
Service Manager
Chipotle
07.2018 - 12.2020
Insurance Agent
Thuy Murray State Farm
02.2018 - 10.2018
Associate of Science - Business Administration
Hillsborough Community College
Associate of Science - Business Administration And Management
University of South Florida
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