Tina Eaker
Indianapolis,IN
Summary
Motivated and cheerful Claims Adjuster of 28 years for moving claims to include property, household goods, auto, commercial, and logistics. Strong background in decision making while adjudicating, evaluating, and negotiating claims. Skilled in handling a large volume of claims while controlling cost, determining liability, and customer friendly. I am committed and determined to continuing my work abilities, being self motivated, dependable, and keeping a work ethic integrity.
Overview
32
32
years of professional experience
Work History
Senior Claims Adjuster
Suddath Relocation Systems Inc
03.2019 - Current
Claims Adjuster/Admin Assistant
Moving Insurance DBA relocation insurance Group
03.2016 - 01.2019
- Obtained Texas Adjuster License, which includes 31 reciprocating states.
- Adjudicated claims based on policy terms and conditions, Bill of Lading contract, reports, and moving documents.
- Served as assistant to CEO of company. Scheduled calls, appointments, or meetings in Microsoft Outlook including local and international, and completed other administrative task.
Adjusting Specialist
UniGroup
02.1997 - 03.2016
- Specialize in catastrophic losses that occur during transport in a trailer or while stored in warehouse including but not limited to fires, accidents, water damage and theft.
- Handled reports of major losses with urgency.
- Served as a customer's direct contact throughout their claim process.
- Primary analyst for customers who report loss or damage of contents.
- Researched value for specialized goods.
- Gather information from a variety of sources to develop evidence and establish facts necessary to reach a settlement position.
- Well experienced in extensive research and investigation of loss and damage claims.
- Responsible for adjudicating claims.
- Provide excellent customer service while protecting the asset of the company and keeping the customer's best interest in mind.
- Consistently recognized as a valued employee and have been given accommodations throughout my career.
- Considered a leading adjuster and have trained new adjusters.
- Responsible for reading contracts or agreements to determine special provisions, handling, and coverage.
- Evaluate various types of claims including household goods, government or military, international, and specialized claims.
- Pay, settle, or deny claims on own initiative based on review of shipping paperwork and inspection reports.
- Responsible for correctly allocating expenses related to the claim to the appropriate handling agent.
Permits and Brokerage Insurance
Landstar, TLC Trucking Company
01.1994 - 01.1997
- Responsible for issuance of vehicle permits.
- Completed necessary paperwork in getting new drivers legal and vehicles registered.
- Entrusted for keeping brokerage insurance paperwork current and Landstar, TLC listed as insured.
Education
High School Diploma -
St. Clair High School
St. Clair, MO05-1991
Skills
- Organizational
- Administrative
- Self motivation
- Detail orientation
- Verbal communication
- Report and records review
- Mentoring
- Multitasking
- Goal setting
- Multitasking capacity
- Fact verification
- Workload prioritization
- Adaptability and flexibility
- Payment processing
- Investigation of claims
- Settlement negotiation
- Liability determination
- Customer centered
- Expense control
- Estimate repair costs
- Team collaboration
- Claims evaluation
- Effective communication
- Analytical skills
Accomplishments
While working for Relocation Insurance Group, I obtained my Texas Adjuster License, which included 31 reciprocating states. I am interested in earning my license again in Indiana.
Timeline
Senior Claims Adjuster
Suddath Relocation Systems Inc
03.2019 - Current
Claims Adjuster/Admin Assistant
Moving Insurance DBA relocation insurance Group
03.2016 - 01.2019
Adjusting Specialist
UniGroup
02.1997 - 03.2016
Permits and Brokerage Insurance
Landstar, TLC Trucking Company
01.1994 - 01.1997
High School Diploma -
St. Clair High School