Customer service representative with expertise in complaint resolution and transaction processing. Demonstrated ability to enhance customer satisfaction through effective solutions and quality assurance practices.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
UNITED TOWING AND TRANSPORT
Burbank, CA
07.2021 - Current
Resolved customer complaints and provided effective solutions to enhance satisfaction.
Handled payments and transactions accurately while ensuring secure processing methods.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Performed administrative tasks including filing paperwork and updating databases to support efficient operations.
Cashier
SUPER KING MARKETS
Los Angeles, California
05.2017 - 04.2020
Processed customer transactions with accuracy and efficiency in high-traffic retail environment.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
Maintained cleanliness and organization of checkout area for optimal customer experience.