Tina Foster
Lula,GA
Summary
I am a dependable and detail-oriented person possessing prioritization, multitasking and planning abilities to juggle responsibilities. I have 20+ years of hands-on experience handling various veterinary settings and animal related care. I have also volunteered with animal rescues for more than 15 years. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Outstanding knowledge of Microsoft Office and Avimark PIMS. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Inventory and Facility Management Coordinator
Hamilton Mill Animal Hospital
Buford, GA
03.2013 - 02.2024
- Created and maintained accurate budgets and project timelines.
- Achieved AHHA Accreditation and maintained standards.
- Maintained PIMS & Protocol/SOP Maintenance.
- Maintained Online Pharmacy.
- Analyzed data to identify trends in customer purchases and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Conducted regular training sessions for staff members on new software programs, X-ray machine and laboratory equipment.
- Maintained OSHA Compliance and accident and injury reporting.
- Collaborated with vendors on new products and training sessions on current products for employees.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards and answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted interviews with potential candidates for open positions within the organization.
- Managed day-to-day operations in the clinic.
- Developed policies and procedures related to departmental operations ensuring compliance with AHAA.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols for AHAA while managing teams to maintain optimal productivity.
- Developed employee work schedules, entered doctor schedules into PIMS making sure appointments collaborated.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- I started off being a technician assistant for several years then moved to CSR manager then moved to Inventory and Facility Management Coordinator.
- Assisted CSR team when when needed. Activities included answering phone, scheduling appointments, getting a history from the owner, checking clients in/out, receiving payments, balancing end of day reports, auditing patient charts, preparing charts for coming days, following up on prior appointments and inputting history.
- Assisted technicians when needed. Activities included assisting doctors in the room with patients, drawing blood, running blood work, placing IV catheters, setting up for IV fluids, taking X-rays, monitoring during surgeries, discharging after surgeries, explaining medications and preventions, answering owner questions about patient conditions and assisted with emergencies.
Manager
Camp Bow Wow Duluth
Duluth, GA
01.2010 - 04.2014
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured all building and daily operations were up to corporate standards.
Education
Associate of Science - Veterinary Technician
Penn Foster
06-2014
Skills
- Business Administration and Development
- Thorough knowledge in Computer Applications (Microsoft Word and Excel)
- Thorough knowledge in Avimark
- Operations Management
- Information and Data Entry
- Staff Supervision and Management
- Administrative Leadership
- Financial Management
- Project Management
- Database Management
- Schedule Coordination and Management
- Patient Scheduling and Registration
- Discretion and Confidentiality
- Customer Service
- Consulting
- Writing Requirements
- Presenting Ideas and Plans
- Medical Terminology
- Best Practices Implementation
- Budget Planning
Timeline
Inventory and Facility Management Coordinator
Hamilton Mill Animal Hospital
03.2013 - 02.2024
Manager
Camp Bow Wow Duluth
01.2010 - 04.2014
Associate of Science - Veterinary Technician
Penn Foster
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